社区 发现 Amazon 新品第一个review被上了差评，发了两...
新品第一个review被上了差评，发了两封站内站道歉，可是买家没有回复，请问还有什么办法吗
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AI 摘要
本文适合遭遇差评、需提升售后沟通与复评策略的跨境电商卖家。
本文聚焦新手卖家在差评影响下的售后沟通、退换处理与提升复评机会的策略。
1.
差评影响与初步应对：
说明差评对日单量的冲击，以及先通过站内信安抚买家、收集问题要点的做法。2.
售后沟通模板与策略：
展示道歉邮件模板，提出明确的问题以确认缺陷，并提供免费换货或全额退款的承诺。3.
是否继续沟通与删评的取舍：
探讨在买家未回应、且不愿删评情形下的后续沟通策略与合规风险。4.
促销与权限的影响：
说明差评与售后问题对Prime Day促销、优惠券等活动的影响，以及如何在问题解决前维持策略。5.
收集反馈以改进产品：
强调请求买家描述具体缺陷以供工厂改进的做法及其对质量提升的价值。6.
无回复时的长期处理：
给出无回复时的策略与记录建议，以及是否继续尝试联系的判断标准。
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AI 摘要
新品第一个review就是差评真的很影响，没评价前每天还能出一两单，有了差评现在已经不出单了，我把广告也关了
过几天就是prime day了 之前设的优惠券啥的都做不了了
差评没有退货，已经确定是哪个订单，发了两封站内信给买家道歉但都没有理我，请问大家还有什么办法不
应该继续给买家发站内信还是？考虑的问题还有如果买家最后回复了但他不愿意删评呢
还有买家不理我的原因，会不会因为我发的内容不太OK，附上请大家指点，谢谢
Dear customer,
I see you ordered a men's ring from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a new seller, we contribute to provide the best service and upgrade our product all the time. Customer's review has a direct impact to our business. For our quality control purposes, we want to know what is the defect of the product, could you briefly describe how did it broke?
And we would be happy to send you a new ring for free or issue you a full refund. Please reply us for to resolve this issue for you. Please giving us the opportunity to make this right. Thank you.
隔了一天再发了一封
Dear customer,
We are very sorry for the unpleasant shopping experience, please accept our sincere apology.
May I ask what are the specific defects of our products? We want to know the question and suggest improvements to the factory. Hope you can understand and give us a chance to do it right and make it up to you :)
Looking forward to your reply, thank you.
我觉得已经够诚恳了，就是没有回复怎么办
过几天就是prime day了 之前设的优惠券啥的都做不了了
差评没有退货，已经确定是哪个订单，发了两封站内信给买家道歉但都没有理我，请问大家还有什么办法不
应该继续给买家发站内信还是？考虑的问题还有如果买家最后回复了但他不愿意删评呢
还有买家不理我的原因，会不会因为我发的内容不太OK，附上请大家指点，谢谢
Dear customer,
I see you ordered a men's ring from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a new seller, we contribute to provide the best service and upgrade our product all the time. Customer's review has a direct impact to our business. For our quality control purposes, we want to know what is the defect of the product, could you briefly describe how did it broke?
And we would be happy to send you a new ring for free or issue you a full refund. Please reply us for to resolve this issue for you. Please giving us the opportunity to make this right. Thank you.
隔了一天再发了一封
Dear customer,
We are very sorry for the unpleasant shopping experience, please accept our sincere apology.
May I ask what are the specific defects of our products? We want to know the question and suggest improvements to the factory. Hope you can understand and give us a chance to do it right and make it up to you :)
Looking forward to your reply, thank you.
我觉得已经够诚恳了，就是没有回复怎么办
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