所在分类:  物流和仓储管理 所属圈子: 物流和仓储管理

FBA货件被海关扣,物流商不管怎么办?客服和他们老板都不回复……这种情况怎么办?可以通过政府相关部门维权的吗?

发帖6次 被置顶0次 被推荐0次 质量分1星 回帖互动90次 历史交流热度36% 历史交流深度0%
      3月初,通过深圳一家物流公司空运发货到德国仓,至今未到,三个月中联系过不到五次,询问进展,说是被海关扣了,近期再问时,客服和他们老板都不回复,但天天还在发朋友,不回复给人的感觉就是货彻底被扣了。
    我们的货是普通货,当时说的是一批货被扣,这种情况怎么办?可以通过政府相关部门维权的吗?有遇到过这类的情况的么?
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BeboGhattas - Amazon Seller - English Communications

赞同来自: success27 Rakiaaa

Only if you do have the B/L or the documents provided by carrier (Shipping company), You can handle it yourself

1. You should get the tracking number for the shipment (Bill of lading in this case)
2. Get the customs reference number (If customs detained shipment, they provide a tracking number to follow up)
3. Get a local German VA, to call customs on your behalf, Understand what is the problem, and if they need any documents based on regulations of your product
4. either let your VA follow up, or send email to customs with the tracking number and all related documents until cleared.

ONLY if you have reference/tracking number, things are easy
If not, You can only confront the shipping company

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