社区 发现 Amazon 产品破损damaged，后台库存被预留，...
产品破损damaged，后台库存被预留，显示缺货。POA该怎么写才能通过？we have identified product damaged issues based on the following customer comments:
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原邮件内容：
Hello from Fulfillment by Amazon,
This is to inform you that we have moved your inventory to reserved status for the ASIN : xxxxxxx； as we have identified product damaged issues based on the following customer comments:
Box damaged
Box was lot crushed in corner
Large box broken.
Boxes are crushed and damaged
The inventory will remain in reserved status until this issue is resolved.
As this a repeated occurrence that the ASIN has had a customer feedback issue, please create and submit a plan of action documenting the following information:
For each type of customer reported damage issue
1) Describe the reported damage issue
2) Identify the root cause for that damage issue
3) Explain how you plan to improve your packaging to address that root cause
4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.
To send us your POA and confirmation of inventory, please reply to this case within Seller Central. If we approve your plan of action, we will move inventory to Sellable immediately.
This case will remain open for 48 hours while we await your response.
我们的情况：
1.这个ASIN销售了两三年了，评分4.7左右，产品没有什么大问题，平时偶尔有破损，退货率1.2%左右。
2.买家绩效那里没有标红，也没有任何投诉，找人查了下，让重点关注其中一个订单，那订单没有任何差评，也没有联系过我。我联系了那个订单的客户，客户回复说：I don't want a refund or replacement. Just let USPS know to deliver to the correct address!!! They delivered it to the wrong house. It rained on the product for 3 days. happy with your product, not with the delivery people.并且附带了几张破损和淋雨的图片。
对这封邮件的疑惑？
第一:我对邮件要求我们做的进行了解读，1) Describe the reported damage issue我认为意思是：让我一个个描述上面customer comments 里面提到问题，是吗？；
第二：2) Identify the root cause for that damage issue这个意思是让我证实并说明damage这个问题的根本原因吗？目前最模糊最费解的原因是第4点，
第三：4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亚马逊要我们确认在FBA仓库里的货物没有这些问题，并且确认在途的的货跟我POA计划的一样已经改善了这个问题了?这个问题刚刚才发现，库存和在途改善想改善基本不可能啊。
有大佬遇到过类似的问题吗，我该怎么写这个POA，有通过的大佬能告诉下怎么做吗？最好给我个模板，万分感谢！！
Hello from Fulfillment by Amazon,
This is to inform you that we have moved your inventory to reserved status for the ASIN : xxxxxxx； as we have identified product damaged issues based on the following customer comments:
Box damaged
Box was lot crushed in corner
Large box broken.
Boxes are crushed and damaged
The inventory will remain in reserved status until this issue is resolved.
As this a repeated occurrence that the ASIN has had a customer feedback issue, please create and submit a plan of action documenting the following information:
For each type of customer reported damage issue
1) Describe the reported damage issue
2) Identify the root cause for that damage issue
3) Explain how you plan to improve your packaging to address that root cause
4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.
To send us your POA and confirmation of inventory, please reply to this case within Seller Central. If we approve your plan of action, we will move inventory to Sellable immediately.
This case will remain open for 48 hours while we await your response.
我们的情况：
1.这个ASIN销售了两三年了，评分4.7左右，产品没有什么大问题，平时偶尔有破损，退货率1.2%左右。
2.买家绩效那里没有标红，也没有任何投诉，找人查了下，让重点关注其中一个订单，那订单没有任何差评，也没有联系过我。我联系了那个订单的客户，客户回复说：I don't want a refund or replacement. Just let USPS know to deliver to the correct address!!! They delivered it to the wrong house. It rained on the product for 3 days. happy with your product, not with the delivery people.并且附带了几张破损和淋雨的图片。
对这封邮件的疑惑？
第一:我对邮件要求我们做的进行了解读，1) Describe the reported damage issue我认为意思是：让我一个个描述上面customer comments 里面提到问题，是吗？；
第二：2) Identify the root cause for that damage issue这个意思是让我证实并说明damage这个问题的根本原因吗？目前最模糊最费解的原因是第4点，
第三：4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亚马逊要我们确认在FBA仓库里的货物没有这些问题，并且确认在途的的货跟我POA计划的一样已经改善了这个问题了?这个问题刚刚才发现，库存和在途改善想改善基本不可能啊。
有大佬遇到过类似的问题吗，我该怎么写这个POA，有通过的大佬能告诉下怎么做吗？最好给我个模板，万分感谢！！
倒计时：
8 个回复
匿名用户
赞同来自: 多乐和阿B
1) 如果是被竞争对手恶搞了，那说明产品质量没有问题，没有必要采取措施改进质量，改进了也没用。你需要找出恶搞你的那个竞争对手，用同样的方式恶搞他，有可能的话匿名发一封邮件，警告他不要再恶搞了。
2) 如果产品包装确实有问题，那么下一个批次确实需要改进包装后再入库。库存和在途的也改不了了，但在POA中要提到自己库存中的产品没问题，以后批次的产品都会加固包装保证不再出问题。
3) 当然还有一种可能，就是我上面说的，亚马逊最近送货服务下降，导致客户投诉让买家来背锅。这种情况也没有别的办法，你只能背下这口黑锅，按照上面1234指示的路径承认错误：
(1) Describe the reported damage issue我认为意思是：让我一个个描述上面customer comments里面提到问题，是吗？
先陈述你本次POA的主要目的，给出你希望恢复的Asin的Title及链接，列举带有"Box damaged"or "Box Broken"等内容的评论和订单，内容越详细越好。
(2) Identify the root cause for that damage issue这个意思是让我证实并说明damage这个问题的根本原因吗？
说明产品包装出问题的原因，按123罗列开来分析，要从自己身上找原因，亚马逊预留你的库存就是让你自省/背锅的。
(3) Explain how you plan to improve your packaging to address that root cause
根据第二点中分析的原因，一个个提出针对已经出现的问题采取的整改措施。
(4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亚马逊要我们确认在FBA仓库里的货物没有这些问题，并且确认在途的的货跟我POA计划的一样已经改善了这个问题了?这个问题刚刚才发现，库存和在途改善想改善基本不可能啊。
第4点与第3点不同，第3点是针对已经出现的问题采取整改措施，第4点是对将来可能产生问题的货物包装进行优化，以防未来再出现新的问题。关于这一点我上面已经分析过了。
下面附件里有一个类似问题的POA模板，可以参考下，并结合实际情况改一下提交就可以了。
匿名用户
赞同来自: 多乐和阿B
1) 如果是被竞争对手恶搞了，那说明产品质量没有问题，没有必要采取措施改进质量，改进了也没用。你需要找出恶搞你的那个竞争对手，用同样的方式恶搞他，有可能的话匿名发一封邮件，警告他不要再恶搞了。
2) 如果产品包装确实有问题，那么下一个批次确实需要改进包装后再入库。库存和在途的也改不了了，但在POA中要提到自己库存中的产品没问题，以后批次的产品都会加固包装保证不再出问题。
3) 当然还有一种可能，就是我上面说的，亚马逊最近送货服务下降，导致客户投诉让买家来背锅。这种情况也没有别的办法，你只能背下这口黑锅，按照上面1234指示的路径承认错误：
(1) Describe the reported damage issue我认为意思是：让我一个个描述上面customer comments里面提到问题，是吗？
先陈述你本次POA的主要目的，给出你希望恢复的Asin的Title及链接，列举带有"Box damaged"or "Box Broken"等内容的评论和订单，内容越详细越好。
(2) Identify the root cause for that damage issue这个意思是让我证实并说明damage这个问题的根本原因吗？
说明产品包装出问题的原因，按123罗列开来分析，要从自己身上找原因，亚马逊预留你的库存就是让你自省/背锅的。
(3) Explain how you plan to improve your packaging to address that root cause
根据第二点中分析的原因，一个个提出针对已经出现的问题采取的整改措施。
(4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亚马逊要我们确认在FBA仓库里的货物没有这些问题，并且确认在途的的货跟我POA计划的一样已经改善了这个问题了?这个问题刚刚才发现，库存和在途改善想改善基本不可能啊。
第4点与第3点不同，第3点是针对已经出现的问题采取整改措施，第4点是对将来可能产生问题的货物包装进行优化，以防未来再出现新的问题。关于这一点我上面已经分析过了。
下面附件里有一个类似问题的POA模板，可以参考下，并结合实际情况改一下提交就可以了。