社区 发现 Amazon 怀疑是想要勒索的邮件应该怎么处理?客户说...
怀疑是想要勒索的邮件应该怎么处理?客户说由于产品问题上医院了,可能会要求亚马逊调查我们店铺所有产品。
我应该怎么处理比较合适呢?是直接忽略,还是说直接退款,要不要回复他?
客户邮件如下:“Hello Mr. / Mrs. Seller;
I am Katya. I am a customer service manager. I purchased a gift from your store for my friend. I got a call from my friend. She said when she hold the item it felt uncomfortable. She checked the item and told me that it had heavy odor. Behind the item, she found a sticky liquid with spider web. She said it seemed like used before.
She trew the item away imediately for safety of her child and family. After a short time, her skin started to itching. She went to hospital immediately and received a hospital bill for examination ( US$317,91 ). And as long as the item as thrown and my communication with my friend is ended, I regret to say that I am no longer able to receive and share any photo. This incident damaged my relationship with her too.
I talked with Amazon customer service via phone about 45 minutes. They told me that I am Amazon Business Prime partner and as a Business Prime partner, I can request for investigation and Amazon can investigate all of your product and store.
As a Prime Business partner, I did not request for investigation before letting you know.
If you can help me out, we can solve this problem. I am waiting for your help.
Thank you. ”
13 个回复
别卷我啊
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