所在分类:  Amazon 所属圈子: Amazon Amazon销售和运营

怀疑是想要勒索的邮件应该怎么处理?客户说由于产品问题上医院了,可能会要求亚马逊调查我们店铺所有产品。

发帖21次 被置顶0次 被推荐0次 质量分1星 回帖互动304次 历史交流热度19.78% 历史交流深度0%
收到一封邮件,大意是客户给朋友购买我们的产品,结果收到我们产品后,他的朋友由于产品背面的蜘蛛丝引起不适,上医院了花了300多美金,他希望我们联系他,否则他将联系亚马逊调查我们所有产品。
我应该怎么处理比较合适呢?是直接忽略,还是说直接退款,要不要回复他?
客户邮件如下:“Hello Mr. / Mrs. Seller;

I am Katya. I am a customer service manager. I purchased a gift from your store for my friend. I got a call from my friend. She said when she hold the item it felt uncomfortable. She checked the item and told me that it had heavy odor. Behind the item, she found a sticky liquid with spider web. She said it seemed like used before.
She trew the item away imediately for safety of her child and family. After a short time, her skin started to itching. She went to hospital immediately and received a hospital bill for examination ( US$317,91 ). And as long as the item as thrown and my communication with my friend is ended, I regret to say that I am no longer able to receive and share any photo. This incident damaged my relationship with her too.
I talked with Amazon customer service via phone about 45 minutes. They told me that I am Amazon Business Prime partner and as a Business Prime partner, I can request for investigation and Amazon can investigate all of your product and store.
As a Prime Business partner, I did not request for investigation before letting you know.
If you can help me out, we can solve this problem. I am waiting for your help.
Thank you. ”
 
已邀请:
我也碰到过,说是耳环金属过敏,去医院花了几百美金。不过我没搭理,
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