Subject: Dangerous Product Caused Fire and Injury – Immediate Refund and $50 Compensation Demanded
Dear Sir/Madam,
I am writing to report a serious safety incident involving a defective and hazardous electronic product I purchased from your store via Amazon. Due to being away on an extended holiday, I only recently had the opportunity to use the product for the first time. Upon connecting the device exactly as instructed, it exploded, causing a fire in my home.
As a direct result of this dangerous incident:
* I sustained a burn injury to my hand,
* A fire broke out in my home,
* My desk was completely destroyed (estimated value: $50),
* I had to immediately dispose of both the damaged product and the burned desk to prevent further harm and ensure household safety.
This was an extremely dangerous and unacceptable event that posed a significant risk to health, safety, and property. The product was clearly unsafe and failed to meet basic electrical safety standards.
According to Amazon’s Product Safety and Returns Policy:
“For safety reasons, Amazon may instruct customers to dispose of defective, hazardous, or unsanitary items rather than returning them.”
— Source: Amazon Customer Service – Returns & Product Safety
In line with this policy and due to the health and fire risks involved, it was neither appropriate nor safe to return or photograph the damaged items.
Therefore, I am demanding the following:
* A full refund for the defective product,
* $50 compensation for the destroyed desk,
* No further requests for product return or photographic evidence.
If I do not receive written confirmation within 48 hours, I will immediately take the following actions:
* File a formal complaint with Amazon against your store,
* Post a detailed and permanent negative review on your seller profile,
* Report the product to Amazon’s Product Safety & Compliance team,
* Pursue legal action for personal injury and property damage through consumer protection authorities.
This is your final opportunity to resolve this matter amicably. After the 48-hour deadline, all legal, financial, and reputational consequences will rest solely with you.
I expect confirmation that the full refund and $50 compensation have been issued within 48 hours of this notice.
Sincerely,事由 危险产品导致火灾和伤害 - 要求立即退款并赔偿 50 美元
尊敬的先生/女士
我写信报告一起严重的安全事故，该事故涉及我通过亚马逊从贵商店购买的一件有缺陷的危险电子产品。由于长期在外度假，我最近才有机会第一次使用该产品。在完全按照说明连接该设备时，它发生了爆炸，导致我家起火。
这次危险事件的直接后果是
* 我的手被烧伤、
* 家中起火、
* 我的书桌被完全毁坏（估计价值 50 美元）、
* 我不得不立即处理损坏的产品和烧毁的书桌，以防止进一步的伤害并确保家庭安全。
这是一起极其危险和不可接受的事件，对健康、安全和财产构成了重大风险。该产品显然不安全，不符合基本的电气安全标准。
根据亚马逊的 “产品安全和退货政策”，"出于安全原因，亚马逊可能会指示用户退货：
“出于安全考虑，亚马逊可能会指示客户处理有缺陷、危险或不卫生的物品，而不是将其退回"。
- 资料来源 亚马逊客户服务 - 退货与产品安全
根据这一政策，由于涉及健康和火灾风险，退货或拍摄损坏物品既不合适也不安全。
因此，我要求如下：
* 对有缺陷的产品全额退款、
* 为被毁坏的办公桌赔偿 50 美元、
* 不再要求退货或拍照取证。
如果我在 48 小时内没有收到书面确认，我将立即采取以下行动：
* 向亚马逊提出针对贵店的正式投诉、
* 在您的卖家个人资料上发布详细的永久性负面评论、
* 向亚马逊产品安全与合规团队报告该产品、
* 通过消费者保护机构对人身伤害和财产损失提起法律诉讼。
这是您友好解决此事的最后机会。在 48 小时期限之后，所有法律、财务和声誉后果将由您自行承担。
我希望在本通知发出后 48 小时内，确认全额退款和 50 美元赔偿已经发放。
此致
 
实际上我这个产品是电源线，用在车上的电源线，使用场景也是在车里面，因为一个接口是插在点烟器的。。。。。但是她说她家烧了
 
这事情第一时间跟老板讨论，老板怕后续有什么麻烦，也就直接妥协了，没有找客服，因为没有能给美金的渠道所以直接退款，但是退款的金额达不到50美金，也将就退了
想问问论坛里的各位大佬，是否有遇到过这种情况，我也试着翻论坛也没找到过类似的事情（其实很想说的是论坛里的搜索引擎有些差强人意（捂脸））