社区 发现 Amazon 亚马逊北美站账号被锁定--Amazon《...
亚马逊北美站账号被锁定--Amazon《商业解决方案协议》第 3 条的规定,账户已被停用。滥用了亚马逊的服务,在没有充分理由的情况下发放退款或付款。违反了卖家行为准则。怎么解决?求申诉完整模板!!跪谢!!
希望有同样经历的朋友能够讲述下你的处理方法和POA申诉模板。新手小白做亚马逊不易,希望同行们能给个解决办法和方案,帮助我拯救下这个账号,感激不尽!
以下是亚马逊邮件内容:
Hello ,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account. Your listings have been removed and pending orders have been canceled.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon services by issuing refunds or disbursements without sufficient justification. This conduct misuses Amazon services in violation of our "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with the Amazon Services Business Solutions Agreement.
How do I send the required information?
Submit this information to seller-enforcement-appeals@amazon.com.
After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we confirm fraudulent activity or find that you have engaged in deceptive or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Amazon.com
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