1.自发货权限被停用，需要向亚马逊提交有效的申诉计划（POA，Plan of Action）来恢复权限
 
-登录亚马逊卖家中心，前往 Performance Notifications（绩效通知）。
-找到相关的通知并点击 Appeal（申诉）。
-上传申诉计划（POA）并附上支持文件（如发货流程截图、培训记录、更新后的SOP）
 2.分析问题并收集信息,亚马逊的发货政策要求在将包裹交付承运人后才能确认发货。如果违反此规则，可能导致账户被暂停自发货权限。你需要收集以下信息：

-被暂停的具体原因通知（查看卖家中心的通知）。
-涉及的订单详情（包括确认发货时间和实际交货时间）。
-当前的订单履约流程是否存在问题。
 
3. POA参考模板,具体根据实际情况来


标题：Request to Reinstate Merchant Fulfillment Privileges

内容：
Dear Amazon Seller Performance Team,

I am writing to appeal the deactivation of my merchant-fulfilled shipping privileges due to early shipment confirmation on certain orders. I sincerely apologize for this issue and have taken steps to ensure compliance with Amazon’s shipping policies moving forward.

•  Root Cause of the Issue:

The issue occurred because of a misunderstanding in our internal workflow, where orders were marked as shipped when they were prepared for shipment but not yet handed to the carrier. This error was unintentional and due to a lack of clear communication in our team’s process.

• Actions Taken to Address the Issue:

Immediate Changes:

Reviewed and updated our standard operating procedure (SOP) to ensure orders are only marked as shipped after they are handed over to the carrier and the tracking number is confirmed.
Conducted training sessions for all relevant staff to reinforce compliance with Amazon’s policies.
Identified and rectified discrepancies in the affected orders, ensuring accurate tracking information is provided.

Communication with Customers:

Proactively contacted affected customers to clarify shipping status and provided accurate tracking updates to improve their experience.
 

• Measures to Prevent Future Issues:

Implementing an automated system to confirm shipments only after scanning carrier tracking information.
Assigning a dedicated team member to oversee shipment confirmations and ensure compliance with Amazon’s guidelines.
Conducting periodic audits to monitor compliance and prevent manual errors.

We value our partnership with Amazon and are committed to providing an excellent customer experience. Please let us know if additional information is needed to evaluate our request.

Thank you for your understanding and support.

Best regards,
[Your Name]
[Your Seller Account Name/ID]
 
4.亚马逊通常会在2-3个工作日内回复。如果未收到反馈，可通过以下邮箱跟进：seller-performance@amazon.com
notice-dispute@amazon.com