请问下，突然收到邮件，说产品安全问题，提示划手什么的，还列了几条投诉的内容，接下来让我提供某些认证，但是产品非带电，也不是儿童玩具，划手的问题，不知道要检测什么，请问各位大佬，我该怎么做，做哪些报告，现在还没有检测报告，15天找机构来得及吗？
 
如下是邮件内容，
 
We ask that you please respond with the appropriate documentation within 15 days by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the product in English. Include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

Please provide the appropriate standard for this product . If you have questions about the appropriate standards for the product, please consult with the laboratory directly

2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.

Thank you for your cooperation on this important matter.

Please note:
Your product will be removed from the website if we do not hear back from you with the requested documents within the next 15 days.


To see the file named 'US_CA+Product+Compliance+Guidelines+-+17025.pdf' included with this correspondence, please use the Seller Central case link given below the signature.


Best Regards,

Mauricio R.
Amazon.com Product Safety
=======================================

If you are not the original recipient of this message, please do not reply to this message and respond via the following link: http://sellercentral.amazon.co ... vc%3F

NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals if the ASINs are not reinstated within 30 days. To avoid this please appeal and provide documentations at your earliest opportunity. For details on when your units are scheduled for automatic removal visit Fix stranded inventory: https://sellercentral.amazon.c ... tory/ 
Please note that you must ensure removal/disposal orders are successfully executed.

If you experience any issues, please contact seller support using: https://sellercentral.amazon.c ... _home