社区 发现 Amazon 账户冻结申诉：发货ID FBAXXXXX...
账户冻结申诉：发货ID FBAXXXXXXXMK 上不可销售替代品的根本原因•您为解决根本原因而采取的措施
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目前账户已挂，找的服务商，具体POA内容不清楚但是思路基本和大家一致，承认错误，但是3次答复之后还是直接拒了
感谢大家
-------------------------------------------------------------------------------------------------------目前已做账户体检，死因在于亚马逊FC部门发现货件里有不是我们在售的产品，我们卖的东西是工具配件，在里面发现了面罩
我们自己这边仓库是不会出现这样问题的，每个箱子交给货代之前都拍照了里面的东西再封箱
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大家有碰到过这样的问题吗，说货件里有不可售的替代品，我这批货到库都快卖完了来这一下
用的美森，看UPS的POD是都妥投了，内容如下：
Hello, XXXX Business，Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. We observed that the shipment ID FBAXXXXXXXMK you sent violates Amazon’s seller code of conduct and FBA inventory policy.
What should I include in a Plan of Action (POA)? The POA should explain what happened:
• The root cause for Unsellable substitute on Shipment ID FBAXXXXXXXMK
• The actions you have taken to resolve the root cause.
• The steps you have taken to prevent going forward. How do I send the required information?
Submit the documentation by following instructions in the banner on the top of your "Account Health" page: https://sellercentral.amazon.c ... board Or send them to sellercredit-appeals@amazon.com.
Here are a few things to consider as you create your plan:
-- Sourcing: Are you sourcing the product from a trusted supplier?
-- Packaging: Are you fixing packing issues that caused items to get lost in the warehouse? For example, using a box from another product to pack your shipment. Rectify incorrect stickering, labeling and case pack errors.
-- Quantity: Are you verifying that the inbound quantity matches the PO prior to shipment and taking measures to ensure items?
-- Shipping: Are you taking all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
-- Carrier error: Are you tracking your carrier to ensure it is delivered at an Amazon fulfillment center (FC)?
What happens if I do not send the requested information or a sufficient explanation? If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to ev_aluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all the funds in your account.
We’re here to help If you have questions about this policy or the information requested above, contact sellercredit-appeals@amazon.com. You can view the FBA Policies and Requirements at: https://sellercentral.amazon.c ... 30350
- Amazon Product Authenticity and Quality Help Page https://sellercentral.amazon.c ... 10130
- Condition Guidelines https://sellercentral.amazon.com/gp/help/200339950
- Selling Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801
Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
• Evidence or examples that demonstrate that your account complies with our "Seller Policies and Seller Code of Conduct" and "Send FBA inventory to Amazon" policies.
You can view your account performance by visiting "Account Health": https://sellercentral.amazon.c ... em_ap You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- On iOS: https://itunes.apple.com/us/ap ... 41485 -- On Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
此致， 卖家绩效团队 Amazon.com
这是突然有天晚上发了个邮件过来让提交POA，然后后台也出现了提交文件页面，所需提交内容如图账户直接冻结，产品下架
备注：没有提过任何索赔，只有一个SKU，这个问题货件前后都海运发货，尾段卡车进仓，没出过一次问题，就这个美森尾段UPS出了问题，有大佬碰到过并解决了的吗？还请指点指点啊，实在没见过，好多服务商都没见过
感谢大家
-------------------------------------------------------------------------------------------------------目前已做账户体检，死因在于亚马逊FC部门发现货件里有不是我们在售的产品，我们卖的东西是工具配件，在里面发现了面罩
我们自己这边仓库是不会出现这样问题的，每个箱子交给货代之前都拍照了里面的东西再封箱
-------------------------------------------------------------------------------------------------------
大家有碰到过这样的问题吗，说货件里有不可售的替代品，我这批货到库都快卖完了来这一下
用的美森，看UPS的POD是都妥投了，内容如下：
Hello, XXXX Business，Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. We observed that the shipment ID FBAXXXXXXXMK you sent violates Amazon’s seller code of conduct and FBA inventory policy.
What should I include in a Plan of Action (POA)? The POA should explain what happened:
• The root cause for Unsellable substitute on Shipment ID FBAXXXXXXXMK
• The actions you have taken to resolve the root cause.
• The steps you have taken to prevent going forward. How do I send the required information?
Submit the documentation by following instructions in the banner on the top of your "Account Health" page: https://sellercentral.amazon.c ... board Or send them to sellercredit-appeals@amazon.com.
Here are a few things to consider as you create your plan:
-- Sourcing: Are you sourcing the product from a trusted supplier?
-- Packaging: Are you fixing packing issues that caused items to get lost in the warehouse? For example, using a box from another product to pack your shipment. Rectify incorrect stickering, labeling and case pack errors.
-- Quantity: Are you verifying that the inbound quantity matches the PO prior to shipment and taking measures to ensure items?
-- Shipping: Are you taking all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
-- Carrier error: Are you tracking your carrier to ensure it is delivered at an Amazon fulfillment center (FC)?
What happens if I do not send the requested information or a sufficient explanation? If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to ev_aluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all the funds in your account.
We’re here to help If you have questions about this policy or the information requested above, contact sellercredit-appeals@amazon.com. You can view the FBA Policies and Requirements at: https://sellercentral.amazon.c ... 30350
- Amazon Product Authenticity and Quality Help Page https://sellercentral.amazon.c ... 10130
- Condition Guidelines https://sellercentral.amazon.com/gp/help/200339950
- Selling Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801
Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
• Evidence or examples that demonstrate that your account complies with our "Seller Policies and Seller Code of Conduct" and "Send FBA inventory to Amazon" policies.
You can view your account performance by visiting "Account Health": https://sellercentral.amazon.c ... em_ap You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- On iOS: https://itunes.apple.com/us/ap ... 41485 -- On Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
此致， 卖家绩效团队 Amazon.com
这是突然有天晚上发了个邮件过来让提交POA，然后后台也出现了提交文件页面，所需提交内容如图账户直接冻结，产品下架
备注：没有提过任何索赔，只有一个SKU，这个问题货件前后都海运发货，尾段卡车进仓，没出过一次问题，就这个美森尾段UPS出了问题，有大佬碰到过并解决了的吗？还请指点指点啊，实在没见过，好多服务商都没见过
倒计时：
7 个回复
匿名用户
赞同来自:
如果你有产品采购发票的话，可以增加通过率，之前没开过发票的话，就补开一张，有装箱单+采购合同+形式发票+订单截图，这个合并在一个pdf文件里也是能增加通过率
poa主打的就是一个真实，以及poa的可行性，所以你的申诉方向，最好是供应商发错货+自己没开箱验货，然后自己辞退掉打包人员，重新聘请了一个有经验的，然后再安排专人再检查一遍产品
原因：
1、为了节省成本，之前雇佣的打包人员是年纪比较大的
2、供应商发错货，没有做好质检
3、管理漏洞，没有做好贴标打包的审核流程
然后针对其余潜在发生的问题。你也需要写出措施来，所以可以从这几方面去整理poa：
A. 产品源头的管控，包括供应商的管理，严格把控产品质检流程等
B. 包装的不断改进措施；
C. 仓储管理质量的提升，注意关于仓储管理改进的措施描述，要具体把仓库的地址，容量等信息写出来；
D. 物流和配送过程的风险控制，防摔测试的等级提升，标准提升等等；
E. 包含不断学习亚马逊相关政策的措施，并且列举后台链接；
F. 客户服务团队人员的培训，服务质量，标准服务的改善和提升；
G. 顾客服务。