Dear amazon seller performance team,


Thank you for providing the requested information. Carefully internal investigation has finished and gets a clear idea of the entire scenario of this issue During this time,a comprehensive summary on the paper is made as required:
--Main methods have used to obtain Customer Reviews that are prohibited by Amazon policies:


1. Whole process is responsible by a new rookie who lacking of Amazon policy, as we all know, peak season has coming, all staffs are full of enthusiasm about increase sales and get hefty commissions from sales, so this staff came up with the idea himself –take advantage of third party to promote new offers and leave positive reviews to attract customers to purchase from my wen store.


2. Main methods: surfing the web for searching third party which can provide this service: leave positive reviews for new offers, after receiving an appropriate response,and then this staff agrees to cooperate with them. This company organizing others purchases items from our amazon online store and then leave 5 star rate reviews for each order, on the other hand, this staff corresponding fee at the same time (use my account balance to pay the handling fee).


3. And now due to amazon has suspended my seller account, he was afraid to be punished, so leave my company so silent and it is dreadful for my company. But what was far worse than loss a lot of money was amazon suspended my account.


4. This new staff manipulates product reviews for this item: B074G27T6M and end up with a total of 26 reviews (some reviews have been removed by Amazon and now only 9 prohibited reviews still on your site).


5. I am already in a tight corner and can't move anymore, so I’ve called the police for help to trace this fraudulent person and prevent them from deceive other seller.


6. I know that fraudulent use of seller ratings, feedback and customer reviews:manipulating ratings, feedback and product r eviews are prohibited. And buyers may puzzle by an inauthentic product review and then led to a bad shopping experience on your site. Please allow me say sorry again.
 
---Contact information (name, email address, website, etc.) for any third parties we engaged to obtain prohibited reviews:

1. Misfortunes never come singly: The third party company had run away-just disappear! No matter how I try to contact them via email or via phone repeated a thousand times, kept hearing a roar in our ears “Hello, you dial the phone number is empty, please check and then dialing”, We traveled to the address he leaved and find this house empty.

2. Through carefully review the Browsing History find this third party’s information,just use online chats by Tencent Instant Messenger, so we have tried to contact them by live chat, but no response, details of contacts as follow：
(Use an) assumed name: Barry
Tencent Instant Messenger account:qq 号
Email address：qq 邮箱@qq.com
Website: 某某网站.com
Receipts account name (Alipy): 某某网站的名字
-- Customer accounts of third party used to post prohibit reviews:
I make an Excel which includes the detail contact data (order ID, ASINs, review link,etc.) posted from third parties (attached for your reference).
-- All unauthorized reviews, which are still on the Amazon site:
1. So great. I already have this set of shoe polish, im so tried of using old toothbrush in polishing my shoes.

2. Nice little set!my son has to shine he shoes every week and these brushes worked great and got the job done

3. This shoes brush set is nice I like that it comes with three different brush sizes the two brushes has synthetic regular bristles and the other one has this bristles that is made from rubber this three brushes has different uses and it also comes with a nice soft cloth everytime I use this brushes It always meet my need it works great and I'm happy with it.

4. These shine the dress shoe loafers right up. Makes them last a lot longer and look nice throughout the life of the shoes. Works

5. I’ve used those quick shine type in the market and it works for me especially when I’m in a hurry. But I decided to buy this for long term use. I bought this to use not only for our shoes but for other leather material. It does do the job. I used the small brush for small items. The horse hair are smooth so you know it’s not scratching your precious leather bag or shoes. Great deal with this kit.

6. Finally !!!! Found a really really nice shoe shine brush. Im so impressed with the excellent quality of brushes. Highly recommended. 100

7. these are of very good quality. love that is a set and will be given as a gift. some of the best I have seen.

8. I’ve started Christmas shopping and this is a perfect gift for my brother and I’m please I purchased it. I truly believe rube will be happy with it because I was. The brushes are well made, the wood is nice and the brissles are actually really soft. This kit comes with three brushes and a rag so it is perfect. I’m glad I purchased and and i truly believe this kit is perfect

9. Nice little set!my son has to shine he shoes every week and these brushes worked great and got the job done.

--Receipts from the third party confirming we have used their service: please see transfer voucher in annex. --The actions we have taken to avoid manipulation of comments within my company and how we will prevent future violations.
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.
3) Promote and popularize new product with official recommendation methods includes create Sponsored Products, promotions and lighting deals, never to get reviews or feedback by free riding.
4) We will refuse all third parties who will contact us mention about review manipulation. Don't give them any chance but do better quality items and better service, even if top reviewers or friends.
5) Check every single listing if there is an unusual increasing of review quantity, if there is, we will stop immediately. Learn new policy from Amazon to prevent all unnecessary mistakes happen.
6) Participate in the Early Reviewer Program when we want to get reviews for newly-launched products instead of buy reviews from third party (It's a bad case of disobeying the rule.).
7) Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can
result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.
8) We've checked all emails from buyers to avoid our staff to contact any person and then send free samples to collect reviews. Mistakes should be corrected as soon as detected.
9) We were checking all promotion on website including our own website and other discount website, refuse free or big promotions in exchange reviews, as soon as we found this we will stop immediately.
10) Never ask family member or employee posts a review of the product or a competitor's product.
11) We've stopped posting any promotion activities on any of my social network such as Facebook, twitters.
12) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.
13) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.
14) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.
15) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.16) We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.17) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.
18) Ask every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
 
Please allow me say sorry again. I will strictly obey Amazon’s policy. I sincerely hope Amazon can give me a chance to make amends, please I beg you reinstate my account.
If you need any additional information, please do not hesitate to contact me! I’m ensuring that I’ll provide active coordination and assistance for your review. Thanks a million
Have a nice day!
Sincerely,
Almost Done

Dear amazon seller performance team,


Thank you for providing the requested information. Carefully internal investigation has finished and gets a clear idea of the entire scenario of this issue During this time,a comprehensive summary on the paper is made as required:
--Main methods have used to obtain Customer Reviews that are prohibited by Amazon policies:


1. Whole process is responsible by a new rookie who lacking of Amazon policy, as we all know, peak season has coming, all staffs are full of enthusiasm about increase sales and get hefty commissions from sales, so this staff came up with the idea himself –take advantage of third party to promote new offers and leave positive reviews to attract customers to purchase from my wen store.


2. Main methods: surfing the web for searching third party which can provide this service: leave positive reviews for new offers, after receiving an appropriate response,and then this staff agrees to cooperate with them. This company organizing others purchases items from our amazon online store and then leave 5 star rate reviews for each order, on the other hand, this staff corresponding fee at the same time (use my account balance to pay the handling fee).


3. And now due to amazon has suspended my seller account, he was afraid to be punished, so leave my company so silent and it is dreadful for my company. But what was far worse than loss a lot of money was amazon suspended my account.


4. This new staff manipulates product reviews for this item: B074G27T6M and end up with a total of 26 reviews (some reviews have been removed by Amazon and now only 9 prohibited reviews still on your site).


5. I am already in a tight corner and can't move anymore, so I’ve called the police for help to trace this fraudulent person and prevent them from deceive other seller.


6. I know that fraudulent use of seller ratings, feedback and customer reviews:manipulating ratings, feedback and product r eviews are prohibited. And buyers may puzzle by an inauthentic product review and then led to a bad shopping experience on your site. Please allow me say sorry again.
 
---Contact information (name, email address, website, etc.) for any third parties we engaged to obtain prohibited reviews:

1. Misfortunes never come singly: The third party company had run away-just disappear! No matter how I try to contact them via email or via phone repeated a thousand times, kept hearing a roar in our ears “Hello, you dial the phone number is empty, please check and then dialing”, We traveled to the address he leaved and find this house empty.

2. Through carefully review the Browsing History find this third party’s information,just use online chats by Tencent Instant Messenger, so we have tried to contact them by live chat, but no response, details of contacts as follow：
(Use an) assumed name: Barry
Tencent Instant Messenger account:qq 号
Email address：qq 邮箱@qq.com
Website: 某某网站.com
Receipts account name (Alipy): 某某网站的名字
-- Customer accounts of third party used to post prohibit reviews:
I make an Excel which includes the detail contact data (order ID, ASINs, review link,etc.) posted from third parties (attached for your reference).
-- All unauthorized reviews, which are still on the Amazon site:
1. So great. I already have this set of shoe polish, im so tried of using old toothbrush in polishing my shoes.

2. Nice little set!my son has to shine he shoes every week and these brushes worked great and got the job done

3. This shoes brush set is nice I like that it comes with three different brush sizes the two brushes has synthetic regular bristles and the other one has this bristles that is made from rubber this three brushes has different uses and it also comes with a nice soft cloth everytime I use this brushes It always meet my need it works great and I'm happy with it.

4. These shine the dress shoe loafers right up. Makes them last a lot longer and look nice throughout the life of the shoes. Works

5. I’ve used those quick shine type in the market and it works for me especially when I’m in a hurry. But I decided to buy this for long term use. I bought this to use not only for our shoes but for other leather material. It does do the job. I used the small brush for small items. The horse hair are smooth so you know it’s not scratching your precious leather bag or shoes. Great deal with this kit.

6. Finally !!!! Found a really really nice shoe shine brush. Im so impressed with the excellent quality of brushes. Highly recommended. 100

7. these are of very good quality. love that is a set and will be given as a gift. some of the best I have seen.

8. I’ve started Christmas shopping and this is a perfect gift for my brother and I’m please I purchased it. I truly believe rube will be happy with it because I was. The brushes are well made, the wood is nice and the brissles are actually really soft. This kit comes with three brushes and a rag so it is perfect. I’m glad I purchased and and i truly believe this kit is perfect

9. Nice little set!my son has to shine he shoes every week and these brushes worked great and got the job done.

--Receipts from the third party confirming we have used their service: please see transfer voucher in annex. --The actions we have taken to avoid manipulation of comments within my company and how we will prevent future violations.
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.
3) Promote and popularize new product with official recommendation methods includes create Sponsored Products, promotions and lighting deals, never to get reviews or feedback by free riding.
4) We will refuse all third parties who will contact us mention about review manipulation. Don't give them any chance but do better quality items and better service, even if top reviewers or friends.
5) Check every single listing if there is an unusual increasing of review quantity, if there is, we will stop immediately. Learn new policy from Amazon to prevent all unnecessary mistakes happen.
6) Participate in the Early Reviewer Program when we want to get reviews for newly-launched products instead of buy reviews from third party (It's a bad case of disobeying the rule.).
7) Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can
result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.
8) We've checked all emails from buyers to avoid our staff to contact any person and then send free samples to collect reviews. Mistakes should be corrected as soon as detected.
9) We were checking all promotion on website including our own website and other discount website, refuse free or big promotions in exchange reviews, as soon as we found this we will stop immediately.
10) Never ask family member or employee posts a review of the product or a competitor's product.
11) We've stopped posting any promotion activities on any of my social network such as Facebook, twitters.
12) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.
13) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.
14) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.
15) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.16) We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.17) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.
18) Ask every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
 
Please allow me say sorry again. I will strictly obey Amazon’s policy. I sincerely hope Amazon can give me a chance to make amends, please I beg you reinstate my account.
If you need any additional information, please do not hesitate to contact me! I’m ensuring that I’ll provide active coordination and assistance for your review. Thanks a million
Have a nice day!
Sincerely,
Almost Done