所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

Listing 被remove 了,要怎么申诉,求模板和思路

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今天一个卖得好的LISTING被移除了,收到下面这个邮件,请大神指点一下,怎么申诉?谢谢各路大神
 View notification header Jan 18, 2017 (an hour ago)

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you.

Complaint Type ASIN Title
Safety Incident XXXXXXXXX OOOOOOOOOOOOOOOOOOOOOOOOOOO

If you would like us to reinstate your listing, please reply to pq-policy-safety@amazon.com with the following:

The issue that caused the complaint.
The steps you have taken to resolve the issue and prevent similar complaints.

We will review your plan and decide whether to reinstate your listing. If we receive more complaints about your listings, we may not allow you to sell on Amazon.

You can see the health of your account in the Performance section of Seller Central.

To learn more about our policies, search for these topics in Seller Central Help:

Prohibited Seller Activities and Actions
Product Detail Page Rules
Condition Guidelines

To talk to someone about this email, ask our Seller Support team to contact you.
Contact us

Seller Performance Team
已邀请:

信念

赞同来自: bingoww

这个你得首先同时开case问客服,发邮件给绩效团队,针对你这个ASIN的抱怨具体原因是啥?让客服或者绩效给你弄清团队给你弄清楚。
如果给出详细的负面反馈点,然后给出这些产品负面问题的解决方案?
比如问题1.哪里哪里出毛病了。然后作出解决方案,一定不是说说。要执行,不然以后还得移除。
  

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