所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

产品真实性投诉,该怎么处理呢?提交了补开的发票和采购合同,审核没有通过,邮件内容如下……

发帖1次 被置顶0次 被推荐0次 质量分0星 回帖互动9次 历史交流热度18.18% 历史交流深度0%
产品因真实性被投诉下架,我在后台提交了补开的发票和采购合同,审核没有通过,邮件内容如下:
 
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:

It does not cover your sales quantity or volume for the items listed below.

The purchasing party information does not match the information in your Amazon seller account.

The country version listed on the invoice does not match the ASIN title.

To reactivate your listings, go to your Account Health and answer the questions regarding this violation and provide any requested documentation.
https://sellercentral.amazon.c ... em_pq 

You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days and before 26-05-2023.
-- These documents should reflect your sales volume during the last 365 days.
-- Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.

有知道的可以帮忙指点一下该怎么处理吗?感激不尽!!
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已邀请:

Vae - 广告、精细化运营。公众号:VAE运营乐享圈

赞同来自: liuyao

不过的原因已经给你列出来了,你的发票不合格。
 
https://assert.wearesellers.com/answer/20230724/52424852dcc94a594913ffa95705ddd1.png
 
 
可以参考这个发票的格式上传。注意下这句话“It does not cover your sales quantity or volume for the items listed below.””,意思是说你开票数量是200,但是你实际卖了500,那么剩下的300呢。你要核算自己的销售数量是多少,如果数量太多,至少也要包括最近几批货件包括的数量。
 
https://assert.wearesellers.com/answer/20230724/bdbb5be78dcda3684d8a6c5c122b26d9.jpg
 
一般第一次不过,后面几次会难很多。但是请不用担心,之前我有一个案例被亚马逊拒死-不再回复,我申诉了6-7次一样可以过的
 

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