社区 发现 Amazon 老账号6.15左右已经完成账号审核验证了...
老账号6.15左右已经完成账号审核验证了，但上传产品出现5461问题，开case说是身份验证环节异常导致
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AI 摘要
适合已遇到卖家账户SIV与系统更新问题的电商卖家查阅。
本文聚焦电商平台卖家身份验证与账户激活问题，以及品牌备案已完成情况下的材料提交与路径选择。
1.
SIV 流程与要求：
在当前情形中，卖家需完成 Seller Identity Verification（SIV）来验证身份，账户处于 staging，影响在美国站的销售与上架。2.
所需材料清单：
需提交个人身份文件（如国家身份证）以及辅助文件（银行对账单、信用卡对账单或营业执照），不同地区/业务类型要求不同。3.
系统更新与品牌备案关系：
品牌备案已完成且上传时间较早，系统未更新可能导致SIV要求仍存在，需要核实账号信息与系统状态。4.
提交路径与沟通策略：
需决定是在当前 brand case 提交材料，还是联系绩效团队确认系统更新并回复原case，优先确认系统状态后再行动。5.
后续行动要点：
尽快整理并提交SIV材料，同时在case中清晰标注账号信息、材料项及问题点，确保材料与实际情况一致。
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AI 摘要
1.老账号6.15左右已经完成账号审核验证了（身份+税号+地址+电话+银行账户），但6.28 上传产品出现5461报错（账号的这个品牌备案去年就完成，已经传了一年多了），2. 准备了各种证明品牌备案已经完成还有带证书的UPC以及产品图，开了case，结果客服回复如下：
I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
请问这种情况我是直接在这个case底下按要求提供这些身份验证的材料（case是在brand那边的），还是重新连接绩效团队问清楚是不是系统没更新，确认了在回复原来的case？
I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
请问这种情况我是直接在这个case底下按要求提供这些身份验证的材料（case是在brand那边的），还是重新连接绩效团队问清楚是不是系统没更新，确认了在回复原来的case？
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