社区 发现 Amazon 老账号6.15左右已经完成账号审核验证了...
老账号6.15左右已经完成账号审核验证了,但上传产品出现5461问题,开case说是身份验证环节异常导致
I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
请问这种情况我是直接在这个case底下按要求提供这些身份验证的材料(case是在brand那边的),还是重新连接绩效团队问清楚是不是系统没更新,确认了在回复原来的case?
2 个回复
奔腾的亚马 - 拒绝内耗
赞同来自: 山田熊猫
但这个状态与上架5461报错无关,5461是品牌报错。 可以在账号可售之后开CASE联系客服协助解决报错问题.