今天收到邮件，说产品报价暂停，原因是负面反馈引发调查，客户要的是蓝色，却受到灰色。
把我整个产品停掉，真的心痛，有人遇到过同样问题吗，请问这个调查的时间要多久？？？
 
更新：
昨天收到说产品没问题，但是为什么始终没恢复我的销售呢？求解！！
 
We have checked a sample of your inventory for ASIN and found no defects.

However, please review the original customer return comments about your inventory before sending your next shipment to Amazon.

To prevent offer closures, we recommend that you take the following actions:
• Consider any possible reasons for the above-average rate of negative customer experiences.
• Check any inventory not yet shipped to Amazon to ensure that your products are working as advertised, labeled correctly, and have sufficient packaging.
• Review your listing details to see if there is more information that you can provide to help customers make more informed buying decisions.