所在分类:  Amazon 所属圈子: Amazon销售和运营 Amazon

这个站内信是恶意退款吗?客户以商品包装已开、有异味和卫生风险已自行处置为由,要求对60多美金的FBA订单在48小时内全额无条件退款并免退货,否则将升级投诉……

发帖30次 被置顶1次 被推荐0次 质量分0星 回帖互动201次 历史交流热度7.57% 历史交流深度0%
看上去是想要白嫖产品的站内信模板,需要理会吗?订单是今年10月9号,金额60多美金,产品是FBA发货的。
QQ截图20261109162829.jpg


Dear Sir/Madam,
l am writing to file a formal and urgent complaint regarding my recent Amazon order from your store.
Your listing clearly stated the item would be brand new. However, the package arrived with the box already open. The open
packaging and the overall condition strongly indicate the item appears to have been previously opened and possibly used. In
addition, the product was unhygienic and had a strong foul odor, raising serious concerns of contamination and potential
health risk. This situation caused immediate distress for my household, especially as we have young children.
Due to an unforeseen traffic accident, I was unable to inspect the parcel immediately upon delivery. As soon as I was able to
open it, I noticed the overwhelming odor and visible signs that the item was not new or sanitary. I did not treat this casually
I reviewed Amazon's guidance and policies regarding items that are contaminated or pose a hygiene/health risk. Since
Amazon may instruct customers to dispose of such items rather than return them, and to prevent any further exposure, I
disposed of the item immediately for safety reasons.
My request is clear and non-negotiable:
REFUND MY MONEY-FULL,IMMEDIATE, AND UNCONDITIONAL REFUND.
Accordingly, I am requesting the following resolution without delay:
A full and unconditional refund of the total order amount,
* No request for retum shipment, and
* No additional requirements that would delay resolution.
To avoid any misunderstanding: I am not requesting a replacement, partial refund, or store credit.I am requesting the
appropriate remedy for an item that should never have been shipped in this condition-a full refund
Please confim in writing that the refund has been processed within 48 hours of this message. If the matter cannot be
resolved promptly, I will escalate the issue through Amazon's official channels and, if necessary, relevant consumer protection
authorities.
I expect this situation to be
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