所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

买家账号登录显示如下英文无法正常登录,导致卖家账号也无法登录后台,目前商品可售正常展示,请问需要如何申诉才能正常登录卖家账号?具体步骤是什么?感谢!

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买家账号登录界面显示:
Help us protect your account We have detected unusual activity on youraccount and have locked it temporarily. Please contact customer service for furtherassistance.
 
邮箱回复信息:
Hello.
We have cetected unusual activity on your Amazon account, for this reason, we have temporarly placed it on hold and canceled anypending orders or subscriptions.
To restore access to your account, sign in and follow the on-screen instructions. You will have the option to upload a document with therequired information to verify your account. Once you have provided this document,we will review it and respond within 24 hours.
When uploading a document to verify the ownership of a payment method, be sure that the name, address, payment type, and relevanttransaction information are clearly visible. For your security, only display the last 4 digits of the payment method number.
 
请问解决该问题的详细步骤是什么?
已邀请:
1,直接给前台客服打电话,让客服给你恢复账户,
买家客服电话:1-877-251-0696或者1-866-216-1072
报邮箱要用到国际代码:
https://wenku.baidu.com/view/c2c77cf5a517866fb84ae45c3b3567ec112ddc3b.html?_wkts_=1701159505402
提交相关资料到客服指定邮箱之后,会通过验证。
2,通过邮件方式,直接给指定邮箱发送邮件:
jeff@amazon.com 
liability-insurance-verification@amazon.com 
liability-insurance-verification@amazon.com.mx 
liability-insurance-verification@amazon.ca 
account-alert@amazon.com 
cis@amazon.com 
cs-reply@amazon.com 
kubicki@amazon.com 
selleraccount-review@amazon.com 
resolution-sellers@amazon.com 
seller-performance@amazon.com 
seller-performance-policy@amazon.com 
listings-evaluation@amazon.com 
listings-report-proactive@amazon.com 
notice-dispute@amazon.com 
notice-request-dispute@amazon.com 
merchant-reserve-inquiry@amazon.com 
copyright@amazon.com 
investigate@amazon.com 
account-confirmation@amazon.com 
no-replies-appeals@amazon.com 
tam-general@amazon.com 
primary@amazon.com 
ecr-replies@amazon.com 
merch.service05@amazon.com 
mri-csf-siv@amazon.com 
seller-notification@amazonservices.com 
trms-pi-mc-idap-appeals@amazon.com 
quality-policy@amazon.com 
pq-policy-transfer@amazon.com 
selling-partner-action-review@amazon.com
邮件内容,账号被锁了,公司名:法人名,信用卡卡号,绑定的手机号,Please help unlock our account,期待你的来信. 
3.找服务商200块解决,服务商有内部的也有跟上面方法一样的,基本服务商效率会高一些。
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