所在分类:  Amazon 所属圈子: Amazon Amazon销售和运营

这样的客户来信是打假吗?不回有没有后果?如果回要怎么回,产品并不是不锈钢不小心写了stainless steel

发帖8次 被置顶0次 被推荐0次 质量分1星 回帖互动92次 历史交流热度6.12% 历史交流深度0%
这样的客户来信是打假吗?不回有没有后果?如果回要怎么回,产品并不是不锈钢不小心写了stainless steel

Why is this product not marked as stailess steel. The standard in manufacturing dictates that steel, gold and silver, are ought to be marked to guarantee it quality and avoid infringement on counterfeit laws. Please advise.
 
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CherryLiang - 跨境人,只一心,品一文,论宽浅。

赞同来自: cy1107007 Book思议的辣

1. 判断是否钓鱼行为:* 顾客信息搜集查看近期购买记录(可以找服务商帮忙)* 购买状态是已签收还是未发货,一般如果已签收是可以信任20%的
2. 不回复可能就是差评,最坏的结果。
3. 回复办法:1. 表歉意+解决办法 2.表原因 3.表感谢+表态度
Dear Customer,
Thank you very much for your order and advice for us.
After receiving your news, we've checked the product description on first time.
Firstly, we must be apologize for this mistakes bring the inconvenience for you, for this product material issues, we willing to do FULL refund for you, you can keep the item not send back to us.
Secondly, we found that this wrong description is because of amazon system issues, already was adjusted to be correct.
Thirdly, sincerely thank you so much for your suggestions and you've done a great works for our and other customers. We promise we won't let it happen again.
Any further questions, please feel free to let us know.
Best Regards,
 
邮件仅个人想法,供参考,希望对题主有用。
 

CherryLiang - 跨境人,只一心,品一文,论宽浅。

赞同来自: cy1107007 Book思议的辣

1. 判断是否钓鱼行为:* 顾客信息搜集查看近期购买记录(可以找服务商帮忙)* 购买状态是已签收还是未发货,一般如果已签收是可以信任20%的
2. 不回复可能就是差评,最坏的结果。
3. 回复办法:1. 表歉意+解决办法 2.表原因 3.表感谢+表态度
Dear Customer,
Thank you very much for your order and advice for us.
After receiving your news, we've checked the product description on first time.
Firstly, we must be apologize for this mistakes bring the inconvenience for you, for this product material issues, we willing to do FULL refund for you, you can keep the item not send back to us.
Secondly, we found that this wrong description is because of amazon system issues, already was adjusted to be correct.
Thirdly, sincerely thank you so much for your suggestions and you've done a great works for our and other customers. We promise we won't let it happen again.
Any further questions, please feel free to let us know.
Best Regards,
 
邮件仅个人想法,供参考,希望对题主有用。
 

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