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美国FBA的订单,客户收不到货找我,我该怎么办?

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美国FBA的订单,客户说显示delivered却收不到货,然后联系我了,我该怎么办?
试过叫他找亚马逊解决,亚马逊又说让他找卖家解决,FBA的订单我怎么帮他查到查到货在哪呢??这明明是亚马逊的过错吧?
已邀请:
Contact Amazon Customer Service through the following steps :

Use your Amazon account to log into www.amazon.com
2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page

Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.
4.Or you may choose to call the Customer-Service by number 1 (888) 280-4331 
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