买了速易特软件催评，用了不久后被限制发送邮件给买家了，能解救吗？买了速易特软件催评，用了不久后被限制发送邮件给买家了，能解救吗？
 
 
Dear Seller,

Some of the messages you recently sent were not delivered to customers.

Why did I receive this message?

We detected that you committed at least one of the following prohibited actions in your communications with customers.

You are using “[Important]” in subject line or contact reason “Additional Information Required” when it is not necessary to complete an order
You are sending marketing or promotions
You are either incentivizing or manipulating product or seller reviews
You are asking for the same review repeatedly
You are sending links or attachments that are not necessary to complete the order
We have received an excessive number of customer complaints about your unsolicited messages

As a result, you are restricted from proactively initiating new email conversations with customers.

How does this restriction impact my ability to sell on Amazon?

Your ability to sell in Amazon stores is not affected because you can still respond to customer questions by email, Seller Central, or Seller App. When proactively initiating a conversation with a customer is necessary for completing orders, you can use our pre-defined templates in Seller Central by clicking the customer name in the Manage Orders page. Our pre-defined templates help you reach out to customers using standardized language and we automatically translate the templates to the customer’s preferred language.

What should I do next?

Please note that this restriction doesn’t affect your ability to sell in Amazon stores. Please audit your customer communications and ensure that you're not committing any of the above prohibited actions.