What happens if I do not send the requested information?
If you do not take steps to address this issue and we receive additional complaints about your listings, we may deactivate your Amazon seller account.

You can edit and reactivate your listings in the Inventory section of Seller Central. Please also provide the following information:

被投诉used as new，产品编辑后可销售，但是要求我写计划书（就是引起原因，解决方法和提供发票这些），昨天写了一次没通过，有卖家说第二次要是不过，后面更难过。请问这个需要叫服务商查出具体原因针对写POA的吗？ 如果计划不通过，我的list 会被重新关闭吗？那位大神能提供帮助万分感谢。
 
 
问了卖家无忧的服务商建议暂不要申诉，怕申诉多次失败触发审核重新关list. 我这边犹豫是否要写，就怕再写也不能过。

这是亚马逊回复我第一封信
We received your submission but do not have enough information to reactivate your listings at this time.
 
Please send an updated plan of action that explains:
--Greater detail on the issues(s) that you believe caused the complaints about the condition of your items.
--Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the condition of your items.
--Greater detail on the steps you have taken to prevent future complaints about the condition of your items.
 
Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier that sells items in new condition?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
--Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
--Review your communications, reviews, and feedback from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.
 
2. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
--These documents should reflect your sales volume on Amazon during the last 365 days.
--Invoice date (must be issued in the last 365 days and before
--Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
--You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
 
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
 

What happens if I do not send the requested information?
If you do not take steps to address this issue and we receive additional complaints about your listings, we may deactivate your Amazon seller account.