邮件内容如下，产品是配件，这种类型的配件无法保证100%没有问题，很多使用一段时间会出现问题。
收到邮件说 ，一年前买的现在装上发现产品有问题用不了。理论上来说应该是诈骗信可以不用理他，但是这类型的产品有确实存在他说的产品缺陷，所以我要退款吗？ 客户买了3个，共计100美金。
“由于投诉的性质和严重性，产品质量和合规小组进行了内部调查。根据审查的证据和文件，该物品已被正式归类为有缺陷，不适合转售。这一决定是最终的，并已记录在亚马逊的安全和合规记录中。”

“根据美国隐私立法，包括加州消费者隐私法案（CCPA），亚马逊被禁止与卖家分享任何客户提交的照片或文件。
由于该商品是由亚马逊（FBA）完成的，我们提醒您，卖家对以下事项负全部责任：
-解决已确认的不合格产品索赔，无论退货状态如何
-及时遵守亚马逊的缺陷分类决策
-在不要求客户采取进一步行动的情况下全额退款
未能立即采取纠正措施可能导致：
-提升至亚马逊卖家绩效和产品安全团队
-移除或禁止受影响的产品清单
-对您的订单缺陷率和整体帐户信誉产生负面影响
-正式执法行动，包括暂停帐户
客户已明确表示，如果全额退款，他们将撤回投诉。这是最后的请求。”

Hello,
We’ve been contacted by a customer regarding the order identified below.
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Order#: 111-7900697-
Item: 商品名称
Reason: Item doesn't work or defective item
Details: Please note that if this case is not resolved within 48 hours, it will be escalated to Amazon’s Seller Performance team for formal enforcement action.
Although the item was delivered on January 23, 2024, the customer only recently attempted to install and use the   The product was kept unopened in its original packaging until the workspace setup was finalized.
安装后商品不能正常使用。
Due to the nature and severity of the complaint, the Product Quality and Compliance team conducted an internal investigation.      Based on the evidence and documentation reviewed, the item has been officially classified as defective and not eligible for resale.      This determination is final and has been recorded under Amazon’s safety and compliance records.
Please note:
In accordance with U.S. privacy legislation—including the California Consumer Privacy Act (CCPA)—Amazon is prohibited from sharing any customer-submitted photos or documentation with sellers.
As this item was Fulfilled by Amazon (FBA), we remind you that sellers are fully responsible for:
- Resolving confirmed defective product claims, regardless of return status
- Complying with Amazon’s defect classification decisions without delay
- Issuing a full refund without requesting further action from the customer
Failure to take immediate corrective action may result in:
- Escalation to Amazon’s Seller Performance and Product Safety teams
- Removal or suppression of the affected product listing(s)
- Negative impact on your Order Defect Rate and overall account standing
- Formal enforcement actions, including account suspension
The customer has clearly stated they will withdraw their complaint only if a full refund is issued.      This is a final request.
Accordingly, we ask that you proceed immediately with issuing a full refund to the customer, including any applicable tax and shipping costs.
Note: Once the refund is processed, Amazon will reimburse the full transaction amount to your account in accordance with standard reimbursement policies.
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To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.c ... .html
Sincerely,
Customer Service Department
amazon.com
http://www.amazon.com