所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

加拿大被识别天然保健品,中间提交了两次PS NPN ID的假资料。然后直接关店了,有人有办法解吗?

发帖20次 被置顶2次 被推荐0次 质量分0星 回帖互动502次 历史交流热度16.11% 历史交流深度0%
中间提交了两次PS  NPN ID的假资料。然后直接关店了,
有人有办法解吗, 
----------------------------关店通知0--------------
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.c ... P27M6

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.ca/gp/help/200164330

-- "Product detail page rules": 
https://sellercentral.amazon.c ... 90640

Examples of restricted products that you have listed include, but are not limited to:

ASIN: 

Title:  Cream 

Policy: Thank you for your request. This product has been identified as a Natural Health Product that requires compliance information mandated by Canadian regulatory body, Health Canada. To comply with Health Canada regulations, you must provide the following compliance information: • Images of the Health Canada issued Natural Health Product Number (NPN) or Homeopathic Medicine number (DIN-HM) clearly visible on the product packaging/labelling, and • Images of the required bi-lingual French/English packaging/labelling, and • Images of the product’s ingredients list. You can provide this information through the single item setup in Seller Central or through an Inventory Template file. For more information, please see our Seller Help Page: https://sellercentral.amazon.c ... 9010. Also, please see https://www.hc-sc.gc.ca/dhp-mp ... .php.

How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.

How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.c ... em_rp

What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central: 
https://sellercentral.amazon.ca/home

Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive

If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.

We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.ca/cu/contact-us
Sincerely, 

Seller Performance Team 
https://www.amazon.ca
 
----------------------------
关键词
------
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
为什么会发生这种情况?
我们采取此措施是因为您以逃避检测的方式列出了不允许在亚马逊上销售的商品。在亚马逊上销售的商品必须遵守所有适用法律和亚马逊政策。
 
---------------------------
申诉三次,回复如下:
 
感谢您提出申请。经认定,此商品为天然保健品,需要提供加拿大监管机构(加拿大卫生部)规定的合规信息。为遵守加拿大卫生部的规定,您必须提供以下合规信息:·商品包装/贴标上清晰可见的加拿大卫生部颁发的天然保健品编号(NPN)或顺势疗法药品识别号(DIN.HM)图片,以及·要求的法语/英语双语包装/贴标图片,以及·商品的成分列表图片。您可通过卖家平台中的单项商品设置或库存模板文件提供这些信息。有关更多信息,请参阅我们的卖家帮助页面:https://sellercentralamazon.ca ... 29010。另请参莞https//www.hc-sc gc ca/dhp-mps/prodnatur/index-eng.php.
为什么会发生这种情况?
我们之所以采取此项措施,是因为 Amazon.com 不允许销售该商品。您有义务确保提供的商品符合所有适用的法律、法规和亚马逊政策。
我需要采取哪些措施?
前往“账户状况"页面,查看违规行为,了解相关措施或所需的信息
  
https://assert.wearesellers.com/questions/20241216/a99d6bbb1881b94ecf4e6d24ca39ab41.png
已邀请:
匿名用户

匿名用户

赞同来自:

poa
 
1.解释问题的根本原因  
1、粗心大意,运营在上传链接之后,我们没有检查listing
2、运营只想到达成自己的绩效奖金,不遵守亚马逊政策,仓库也没对产品做好包装质检
3、我们没有对我们的员工进行足够的关于亚马逊销售政策的相关培训,不够了解平台政策
4、缺乏对于员工的管理
 
2.你将采取哪些措施来解决该问题  
分别对运营、开发、上级领导、公司的模式做出不同的对策,
 
1、运营已在帐户检查了所有ASIN,并且删除了所有受限商品链接,我们确保账户没有受限商品了,今后将更加注意检查
2、对销售没认真检查链接,开发人员检查产品做出惩罚,列举一下惩罚措施,罚款,出具书面警告等,
3、公司管理没到位,列举一下惩罚措施,罚款,出具书面警告等
4、我们已经检查了库存中所有库存的状况,并退回了所有限售产品给供应商
5、优化亚马逊政策培训体系
 
附件提交
 
1、带fnsku产品六面图,包装六面图
2、带品牌logo的产品说明书
3、相关的产品认证证书或者测试报告
4、采购发票,体现产品信息
5、链接评论里带有产品的使用场景的截图,或者自己拍场景图
6、同行链接在售证据
7、品牌官网www.xxx.com,我们是专业的XX制造商,ASIN“XXX”是一款XX,用于XX
8、产品非危险品sds,模板可以看附件
 
发票要求:
1、购买方信息要填完整,要包括 购买方名称,地址,要填跟后台注册信息一致的对应中文信息  后台手机号打不通写一个自己的能打通的即可,纳税人识别号要填
2、商品信息。要包括 产品名(listing标题主关键词),规格(可以填asin),数量(和过去一年内的销量持平,卖的数量很少的话 写30到50之间)
3、供应商信息和购买方信息也一样填完整就行,供应商需要是真实信息,注意要能在国家企业信用公示信息系统查询的到的,别是经营状态异常的,或者有不良企业风险的,手机号要能打得通的
4、备注补开时间 :补开时间在产品上架之后  被下架时间之前
 
催促下亚马逊,这个情况会出现亚马逊根本不回复你的情况,可以试一下这些邮箱,把账号情况,申诉时间点都说明好,附件附上申诉还没回复的截图
jeff@amazon.com
account-confirmation@amazon.ca
seller-evaluation@amazon.ca
seller-reactivation-appeals@amazon.ca
selleraccount-review@amazon.ca
Seller-Account-Policy-Notification@amazon.ca
account-recovery@amazon.ca
op-pso-vtr-appeals@amazon.ca
Counter-notice@amazon.ca
seller-performance-policy@amazon.ca
seller-performance@amazon.ca
pq-seller-assessment@amazon.ca
pq-sv-appeal@amazon.ca
enforcement-appeals@amazon.ca
pq-review@amazon.ca
notice-dispute@amazon.ca
notice-request-dispute@amazon.ca
copyright@amazon.ca
notice@amazon.ca
匿名用户

匿名用户

赞同来自:

poa
 
1.解释问题的根本原因  
1、粗心大意,运营在上传链接之后,我们没有检查listing
2、运营只想到达成自己的绩效奖金,不遵守亚马逊政策,仓库也没对产品做好包装质检
3、我们没有对我们的员工进行足够的关于亚马逊销售政策的相关培训,不够了解平台政策
4、缺乏对于员工的管理
 
2.你将采取哪些措施来解决该问题  
分别对运营、开发、上级领导、公司的模式做出不同的对策,
 
1、运营已在帐户检查了所有ASIN,并且删除了所有受限商品链接,我们确保账户没有受限商品了,今后将更加注意检查
2、对销售没认真检查链接,开发人员检查产品做出惩罚,列举一下惩罚措施,罚款,出具书面警告等,
3、公司管理没到位,列举一下惩罚措施,罚款,出具书面警告等
4、我们已经检查了库存中所有库存的状况,并退回了所有限售产品给供应商
5、优化亚马逊政策培训体系
 
附件提交
 
1、带fnsku产品六面图,包装六面图
2、带品牌logo的产品说明书
3、相关的产品认证证书或者测试报告
4、采购发票,体现产品信息
5、链接评论里带有产品的使用场景的截图,或者自己拍场景图
6、同行链接在售证据
7、品牌官网www.xxx.com,我们是专业的XX制造商,ASIN“XXX”是一款XX,用于XX
8、产品非危险品sds,模板可以看附件
 
发票要求:
1、购买方信息要填完整,要包括 购买方名称,地址,要填跟后台注册信息一致的对应中文信息  后台手机号打不通写一个自己的能打通的即可,纳税人识别号要填
2、商品信息。要包括 产品名(listing标题主关键词),规格(可以填asin),数量(和过去一年内的销量持平,卖的数量很少的话 写30到50之间)
3、供应商信息和购买方信息也一样填完整就行,供应商需要是真实信息,注意要能在国家企业信用公示信息系统查询的到的,别是经营状态异常的,或者有不良企业风险的,手机号要能打得通的
4、备注补开时间 :补开时间在产品上架之后  被下架时间之前
 
催促下亚马逊,这个情况会出现亚马逊根本不回复你的情况,可以试一下这些邮箱,把账号情况,申诉时间点都说明好,附件附上申诉还没回复的截图
jeff@amazon.com
account-confirmation@amazon.ca
seller-evaluation@amazon.ca
seller-reactivation-appeals@amazon.ca
selleraccount-review@amazon.ca
Seller-Account-Policy-Notification@amazon.ca
account-recovery@amazon.ca
op-pso-vtr-appeals@amazon.ca
Counter-notice@amazon.ca
seller-performance-policy@amazon.ca
seller-performance@amazon.ca
pq-seller-assessment@amazon.ca
pq-sv-appeal@amazon.ca
enforcement-appeals@amazon.ca
pq-review@amazon.ca
notice-dispute@amazon.ca
notice-request-dispute@amazon.ca
copyright@amazon.ca
notice@amazon.ca
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