所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

加拿大被识别天然保健品,中间提交了两次PS NPN ID的假资料。然后直接关店了,有人有办法解吗?

发帖43次 被置顶21次 被推荐7次 质量分0星 回帖互动921次 历史交流热度31.38% 历史交流深度0%
AI 摘要
中间提交了两次PS  NPN ID的假资料。然后直接关店了,
有人有办法解吗, 
----------------------------关店通知0--------------
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.c ... P27M6

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.ca/gp/help/200164330

-- "Product detail page rules": 
https://sellercentral.amazon.c ... 90640

Examples of restricted products that you have listed include, but are not limited to:

ASIN: 

Title:  Cream 

Policy: Thank you for your request. This product has been identified as a Natural Health Product that requires compliance information mandated by Canadian regulatory body, Health Canada. To comply with Health Canada regulations, you must provide the following compliance information: • Images of the Health Canada issued Natural Health Product Number (NPN) or Homeopathic Medicine number (DIN-HM) clearly visible on the product packaging/labelling, and • Images of the required bi-lingual French/English packaging/labelling, and • Images of the product’s ingredients list. You can provide this information through the single item setup in Seller Central or through an Inventory Template file. For more information, please see our Seller Help Page: https://sellercentral.amazon.c ... 9010. Also, please see https://www.hc-sc.gc.ca/dhp-mp ... .php.

How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.

How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.c ... em_rp

What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central: 
https://sellercentral.amazon.ca/home

Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive

If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.

We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.ca/cu/contact-us
Sincerely, 

Seller Performance Team 
https://www.amazon.ca
 
----------------------------
关键词
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Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
为什么会发生这种情况?
我们采取此措施是因为您以逃避检测的方式列出了不允许在亚马逊上销售的商品。在亚马逊上销售的商品必须遵守所有适用法律和亚马逊政策。
 
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申诉三次,回复如下:
 
感谢您提出申请。经认定,此商品为天然保健品,需要提供加拿大监管机构(加拿大卫生部)规定的合规信息。为遵守加拿大卫生部的规定,您必须提供以下合规信息:·商品包装/贴标上清晰可见的加拿大卫生部颁发的天然保健品编号(NPN)或顺势疗法药品识别号(DIN.HM)图片,以及·要求的法语/英语双语包装/贴标图片,以及·商品的成分列表图片。您可通过卖家平台中的单项商品设置或库存模板文件提供这些信息。有关更多信息,请参阅我们的卖家帮助页面:https://sellercentralamazon.ca ... 29010。另请参莞https//www.hc-sc gc ca/dhp-mps/prodnatur/index-eng.php.
为什么会发生这种情况?
我们之所以采取此项措施,是因为 Amazon.com 不允许销售该商品。您有义务确保提供的商品符合所有适用的法律、法规和亚马逊政策。
我需要采取哪些措施?
前往“账户状况"页面,查看违规行为,了解相关措施或所需的信息
  
https://assert.wearesellers.com/questions/20241216/a99d6bbb1881b94ecf4e6d24ca39ab41.png
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