社区 发现 Amazon 加拿大被识别天然保健品，中间提交了两次P...
加拿大被识别天然保健品，中间提交了两次PS NPN ID的假资料。然后直接关店了，有人有办法解吗？
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中间提交了两次PS NPN ID的假资料。然后直接关店了，
有人有办法解吗，
----------------------------关店通知0--------------
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.c ... P27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.ca/gp/help/200164330
-- "Product detail page rules":
https://sellercentral.amazon.c ... 90640
Examples of restricted products that you have listed include, but are not limited to:
ASIN:
Title: Cream
Policy: Thank you for your request. This product has been identified as a Natural Health Product that requires compliance information mandated by Canadian regulatory body, Health Canada. To comply with Health Canada regulations, you must provide the following compliance information: • Images of the Health Canada issued Natural Health Product Number (NPN) or Homeopathic Medicine number (DIN-HM) clearly visible on the product packaging/labelling, and • Images of the required bi-lingual French/English packaging/labelling, and • Images of the product’s ingredients list. You can provide this information through the single item setup in Seller Central or through an Inventory Template file. For more information, please see our Seller Help Page: https://sellercentral.amazon.c ... 9010. Also, please see https://www.hc-sc.gc.ca/dhp-mp ... .php.
How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.
How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.c ... em_rp
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central:
https://sellercentral.amazon.ca/home
Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive
If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.
We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.ca/cu/contact-us
Sincerely,
Seller Performance Team
https://www.amazon.ca
----------------------------
关键词
------
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
为什么会发生这种情况？
我们采取此措施是因为您以逃避检测的方式列出了不允许在亚马逊上销售的商品。在亚马逊上销售的商品必须遵守所有适用法律和亚马逊政策。
---------------------------
申诉三次，回复如下：
感谢您提出申请。经认定，此商品为天然保健品，需要提供加拿大监管机构(加拿大卫生部)规定的合规信息。为遵守加拿大卫生部的规定，您必须提供以下合规信息:·商品包装/贴标上清晰可见的加拿大卫生部颁发的天然保健品编号(NPN)或顺势疗法药品识别号(DIN.HM)图片，以及·要求的法语/英语双语包装/贴标图片，以及·商品的成分列表图片。您可通过卖家平台中的单项商品设置或库存模板文件提供这些信息。有关更多信息，请参阅我们的卖家帮助页面:https://sellercentralamazon.ca ... 29010。另请参莞https//www.hc-sc gc ca/dhp-mps/prodnatur/index-eng.php.
为什么会发生这种情况?
我们之所以采取此项措施，是因为 Amazon.com 不允许销售该商品。您有义务确保提供的商品符合所有适用的法律、法规和亚马逊政策。
我需要采取哪些措施?
前往“账户状况"页面，查看违规行为，了解相关措施或所需的信息
有人有办法解吗，
----------------------------关店通知0--------------
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.c ... P27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.ca/gp/help/200164330
-- "Product detail page rules":
https://sellercentral.amazon.c ... 90640
Examples of restricted products that you have listed include, but are not limited to:
ASIN:
Title: Cream
Policy: Thank you for your request. This product has been identified as a Natural Health Product that requires compliance information mandated by Canadian regulatory body, Health Canada. To comply with Health Canada regulations, you must provide the following compliance information: • Images of the Health Canada issued Natural Health Product Number (NPN) or Homeopathic Medicine number (DIN-HM) clearly visible on the product packaging/labelling, and • Images of the required bi-lingual French/English packaging/labelling, and • Images of the product’s ingredients list. You can provide this information through the single item setup in Seller Central or through an Inventory Template file. For more information, please see our Seller Help Page: https://sellercentral.amazon.c ... 9010. Also, please see https://www.hc-sc.gc.ca/dhp-mp ... .php.
How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.
How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.c ... em_rp
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central:
https://sellercentral.amazon.ca/home
Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive
If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.
We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.ca/cu/contact-us
Sincerely,
Seller Performance Team
https://www.amazon.ca
----------------------------
关键词
------
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
为什么会发生这种情况？
我们采取此措施是因为您以逃避检测的方式列出了不允许在亚马逊上销售的商品。在亚马逊上销售的商品必须遵守所有适用法律和亚马逊政策。
---------------------------
申诉三次，回复如下：
感谢您提出申请。经认定，此商品为天然保健品，需要提供加拿大监管机构(加拿大卫生部)规定的合规信息。为遵守加拿大卫生部的规定，您必须提供以下合规信息:·商品包装/贴标上清晰可见的加拿大卫生部颁发的天然保健品编号(NPN)或顺势疗法药品识别号(DIN.HM)图片，以及·要求的法语/英语双语包装/贴标图片，以及·商品的成分列表图片。您可通过卖家平台中的单项商品设置或库存模板文件提供这些信息。有关更多信息，请参阅我们的卖家帮助页面:https://sellercentralamazon.ca ... 29010。另请参莞https//www.hc-sc gc ca/dhp-mps/prodnatur/index-eng.php.
为什么会发生这种情况?
我们之所以采取此项措施，是因为 Amazon.com 不允许销售该商品。您有义务确保提供的商品符合所有适用的法律、法规和亚马逊政策。
我需要采取哪些措施?
前往“账户状况"页面，查看违规行为，了解相关措施或所需的信息
倒计时：
6 个回复
匿名用户
赞同来自: Jamiewawawa
以前PS报告有通过率，现在亚马逊严打测试报告信息真实性了，一旦被发现，申诉通过率很低。
目前比较现实的 有通过率可能性的申诉方案是：
1.补充做一份真实的产品认证信息。
2.产品实拍图，包装要求：
天然保健品必须用法语和英语进行贴标，并提供适用的加拿大法律要求提供的所有信息，包括但不限于以下内容：
由加拿大卫生部签发的有效天然保健品编号
商品名称
预期用途
膳食补充剂的净含量或数量
营养成分标签
成分列表
制造商、包装商或分销商的名称和营业地点
1和2的材料准备好之后，再做内容申诉，申诉内容点：
A.解释此次冻结的根本原因——员工产品认证意识没培训到位，产品认证资料信息管理不当，导致员工提交错误的测试报告信息，造成亚马逊判断我们“以避免被发现的方式销售违规产品”。强调问题的根源在于内部管理和培训不足，而非故意违规。
示例：
我们非常遗憾地得知我们的店铺因提交虚假资料而被冻结。经过内部调查，我们发现此次问题的根本原因在于以下几个方面：
1.员工培训不足：我们在产品认证方面的员工培训没有做到位，导致部分员工对亚马逊的产品认证政策和要求缺乏足够的了解。
2.资料管理不当：我们的产品认证资料信息管理系统存在漏洞，导致员工在提交测试报告时使用了错误的文件版本，造成了信息的混淆和错误。
3.内部沟通不畅：在产品认证和资料提交过程中，内部沟通不畅，导致错误信息未被及时发现和纠正。
由于上述原因，我们错误地提交了不准确的产品测试报告，导致亚马逊判断我们“以避免被发现的方式销售违规产品”。我们深刻认识到这一问题的严重性，并向您保证，我们绝无故意违规的意图。
B.如何解决这个问题——提供真实的产品测试报告，并提供这个测试报告的来源、实验室、测试机构信息，官网、联系方式、测试报告原件，以证明我们的产品符合销售要求。
示例：
为了解决上述问题，我们采取了以下措施：
1.提供真实的产品测试报告：我们已经重新获取了所有相关产品的真实测试报告。这些报告由具有国际认证资格的实验室出具，确保我们的产品符合所有适用的安全和质量标准。
测试报告来源：报告由[实验室名称]出具，该实验室是[认证机构]的认证会员。
实验室信息：[实验室名称]，[联系方式]，官网：[实验室官网]。
测试报告原件：我们已将所有测试报告的原件扫描并附在附件中，供您审阅。
2.内部审查和整改：我们已对内部的产品认证流程进行了全面审查，并采取了以下整改措施：
加强员工培训：对所有相关员工进行了产品认证政策和流程的再培训，确保他们充分了解亚马逊的要求。
优化资料管理系统：升级了我们的资料管理系统，确保所有产品认证资料的准确性和完整性。
建立内部审核机制：设立了专门的内部审核团队，负责定期检查和验证产品认证资料，防止类似错误再次发生。
3.如何预防后续再次发生？
示例：
为了防止类似问题再次发生，我们制定了以下预防措施：
1.持续的员工培训：我们将定期开展产品认证政策和流程的培训，确保所有员工都具备必要的知识和技能。
2.严格的资料审核流程：我们将建立更严格的资料审核流程，确保所有提交给亚马逊的资料都经过多重审核和验证。
3.引入自动化管理系统：我们将引入先进的资料管理系统，实现产品认证资料的自动化管理和监控，减少人为错误。
4.建立合规文化：我们将致力于在公司内部建立合规文化，确保所有员工都理解并遵守亚马逊的政策和规定。
5.定期内部审计：我们将定期进行内部审计，评估合规流程的有效性，并及时发现和解决潜在问题。
我们深知亚马逊对卖家的严格要求，并承诺将严格遵守所有政策和规定，确保我们的运营符合最高的标准。我们非常珍惜与亚马逊的合作关系，并希望能够继续在亚马逊平台上为客户提供优质的产品和服务。
预防措施这里一样要提供对应的整改证据材料
申诉内容应体现出对问题的深刻认识、具体的整改措施和预防计划，以及对未来的清晰规划。通过提供真实资料和展示整改措施，向亚马逊表明你已经采取了有效措施来纠正问题，并确保未来不再发生类似情况。
如果实在过不了，找服务商处理吧...