社区 发现 Amazon Account locked- 卖家账户...
Account locked- 卖家账户被锁定 原因是买家账户被锁定。听说最近这种情况比较多，还请大家集思广益
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AI 摘要
本文适合遭遇亚马逊账户被暂停、需要申诉与沟通支持流程的卖家和买家查阅。
本文聚焦亚马逊账号被暂停、多方沟通无果的事件经过与求解方向。
1.
暂停原因与背景：
账户被宣布因可能提供不实信息或违反使用条款而暂停，且事件起因与两步验证绑定变化相关。2.
沟通与处理流程：
多个系统和团队反复转介，回复机械、缺乏统一审批，申诉进展缓慢。3.
跨站点与账户影响：
卖家账户仍可操作，买家账户被锁导致登录受阻，且指向中国站点协调处理。4.
进展与困境：
多轮往返后仍未获得最终解决，7月19日仍无回复。5.
证据与时间线整理：
建议整理事件时间线、保留邮件与通话记录，为申诉提供可追踪路径。6.
社区协作与求解方向：
鼓励同行分享经验、集思广益，寻求更高层级协调与跨渠道解决方案。
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AI 摘要
2023年6月20日更换了店铺的2步验证绑定号码，然后过了几分钟就收到邮件说：
Hello, We have suspended your Amazon account. Why did this happen? We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. Has this action been taken in error? If you would like to appeal this decision, please reply to this email and we will further investigate. Account Specialist Amazon.com https://www.amazon.com
回复了邮件后当天又收到回复：
Hello, After a review of the information provided by you, we have taken the decision to suspend your Amazon account. We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. We will not reply to further emails about this issue. Account Specialist Amazon.com https://www.amazon.com
我的账户卖家账户目前正常，买家账户被锁，导致卖家登录不上。Tips: 亚马逊卖家支持团队告诉我的。
后面各种打电话，发邮件，终于在7月10号得到回复说：
Hello,
The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.cn.
While this activity is not directly related to your Amazon.com account, we cannot allow you to remain an Amazon.com customer when a partner site has taken this action.
Account Specialist
Amazon.com
www.amazon.com
MD，我根本就没有在中国亚马逊上开账户啊。当天回复了Account Specialist团队，今天7月19号了还没回复。
1，后台开case 。机械式回复，要我找买家支持团队。
2, 联系卖家支持。也是说在调查，过几天说要我找买家支持团队
3，联系Account Specialist团队。如上
4，给美国亚马逊消费者支持打了30个电话。客服都说没有权限，需要Account Specialist去处理。
大神们，如果有相同遭遇的，请给小弟提供一些思路和方案。不胜感激.
听说最近遇到这种情况的小伙伴比较多，我也是牵个头，公开提问，大家集思广益，通过自己申诉解决问题。
Hello, We have suspended your Amazon account. Why did this happen? We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. Has this action been taken in error? If you would like to appeal this decision, please reply to this email and we will further investigate. Account Specialist Amazon.com https://www.amazon.com
回复了邮件后当天又收到回复：
Hello, After a review of the information provided by you, we have taken the decision to suspend your Amazon account. We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. We will not reply to further emails about this issue. Account Specialist Amazon.com https://www.amazon.com
我的账户卖家账户目前正常，买家账户被锁，导致卖家登录不上。Tips: 亚马逊卖家支持团队告诉我的。
后面各种打电话，发邮件，终于在7月10号得到回复说：
Hello,
The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.cn.
While this activity is not directly related to your Amazon.com account, we cannot allow you to remain an Amazon.com customer when a partner site has taken this action.
Account Specialist
Amazon.com
www.amazon.com
MD，我根本就没有在中国亚马逊上开账户啊。当天回复了Account Specialist团队，今天7月19号了还没回复。
1，后台开case 。机械式回复，要我找买家支持团队。
2, 联系卖家支持。也是说在调查，过几天说要我找买家支持团队
3，联系Account Specialist团队。如上
4，给美国亚马逊消费者支持打了30个电话。客服都说没有权限，需要Account Specialist去处理。
大神们，如果有相同遭遇的，请给小弟提供一些思路和方案。不胜感激.
听说最近遇到这种情况的小伙伴比较多，我也是牵个头，公开提问，大家集思广益，通过自己申诉解决问题。
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