图片有点小，大致内容是这样的：
Dear Amazon Review Team We have carefully analyzed the reasons for the customer's A-to-z claim, and we have the following complaint suggestions: 1. If the product has quality problems, the customer should provide us with relevant pictures of the damaged product, secondly, our product sizes have been indicated on the product detail page, there is no situation that the product size appears to be very different, and finally, our products are all actual photos, there is no condition that does not match with the actual product. If we receive a picture of a broken product or a missing accessory, we will refund the full amount to the customer or resend the customer a brand-new product and accessory. After the customer initiated a refund, we immediately contacted the customer and asked her to send us a picture of the damage to show our positive attitude in dealing with the product problem, but the customer did not reply to our email, so we did not fully understand whether there is a problem with the product. 2. If the customer does not want this product, he can return the product to our warehouse, we provide the return address, and we will refund the customer in full upon receipt of the returned product. 3. We ask the customer to provide pictures of the product, we need to know the status of the product, if the item is damaged will not be re-sold, we will take responsibility and refund the customer or resend a brand-new product, the customer also does not need to return the product, but the customer did not provide the picture information, so we can not confirm whether the product is really damaged and whether the customer is trying to get a free item, we ask Amazon review team to re-investigate.