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我们是美亚FBA, 是否可以直接打电话联系客户?

发帖5次 被置顶0次 被推荐0次 质量分1星 回帖互动36次 历史交流热度4.76% 历史交流深度0%
客户不会使用我们的产品,直接给了差评。我们是否可以打电话联系客户,教导客户如何使用呢?美亚在个人隐私这块是如何定义的?
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conwaykang - 独立站卖家 | WaimaoB2C.com博主

赞同来自: gagagugu Adoncn 跨境女王

看看亚马逊官方关于客户电话号码使用的指导文件吧
 
**Appropriate treatment of customer phone numbers:**
Amazon provides Professional sellers who fulfill their own orders access to customer phone numbers so that they can comply with carrier label requirements. If you receive this customer information, you are required to adhere to Amazon’s customer personal information policy, which can be found in our Seller Agreement.

Please review the policy there and the guidance below to make sure that you are using your customers' phone numbers correctly.

**Proper treatment of customer phone numbers:**

Print on labels to comply with carrier requirements.
Dispose of any customer phone number data that you retain after you have processed your customers’ orders.
Monitor who in your organization has access to customer phone numbers—protecting this data is your responsibility.

**Improper treatment of customer phone numbers:**

_Never contact a customer using their phone number. To contact a customer about their order, only use Buyer-Seller Messaging. Please see our Buyer Seller Messaging FAQ for more information. **永远不要通过电话联系客户,只能通过亚马逊站内信联系客户解决问题**_
Never share customer phone information with an external party.
Never pass along customer information of any kind, including phone numbers, outside of Buyer Seller Messaging.

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