社区 发现 Amazon 亚马逊移除库存多了收到警告邮件, 最近没...
亚马逊移除库存多了收到警告邮件, 最近没有,之前经常移除一些不可售给客户....最近发来了这个邮件.. 然后现在后台移除点进去就是发生错误了..要怎么处理...
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最近没有,之前经常移除一些不可售给客户....最近发来了这个邮件..
然后现在后台移除点进去就是发生错误了..
Hello,
We are reaching out because it appears that you have recently used the removals tool for one or more of the following reasons:
* To send a replacement unit to a customer for any reason
* To send gifts or promotional items to former customers, friends or other partners or clients (i.e. Social Media Influencers)
* To fulfill customer orders from a different platform like your private website (MFN orders)
* To send product to potential redistributors
Please understand that the Removals Policy dictates the following:
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
In the North American marketplace, Removals cannot be shipped across borders, but we can ship to all 50 US States as well as all states in Mexico and Provinces in Canada. You are not allowed to use a Post Office Box (or any other private PO Box), as the delivery address for Removal Orders.
Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Inventory cannot be shipped outside of the 50 United States or to PO, APO, FPO, or DPO boxes.
To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.
You can find all of the specific details pertaining to the Removals policy on this page in Seller Central:
Kindly understand that a proper appeal to restore your permissions requires the elements below: Step 1: Determine and acknowledge why this block should be removed. Step 2: Evaluate your selling practices and give a reason why this activity occurred. Step 3: Create a Plan Of Action ensuring that the issue will not be repeated moving forward. Step 4: Respond with these details as soon as possible. Understanding that this may impact your business, we urgently request that this situation be addressed. Should you have any questions about this policy, please reply to this email or call into Seller Support and reference this message. If we determine that you continue to violate this policy, you could lose your ability to create removal orders. We will keep this case open for 3 calendar days awaiting your response. Thank you for selling with Amazon,
然后现在后台移除点进去就是发生错误了..
Hello,
We are reaching out because it appears that you have recently used the removals tool for one or more of the following reasons:
* To send a replacement unit to a customer for any reason
* To send gifts or promotional items to former customers, friends or other partners or clients (i.e. Social Media Influencers)
* To fulfill customer orders from a different platform like your private website (MFN orders)
* To send product to potential redistributors
Please understand that the Removals Policy dictates the following:
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
In the North American marketplace, Removals cannot be shipped across borders, but we can ship to all 50 US States as well as all states in Mexico and Provinces in Canada. You are not allowed to use a Post Office Box (or any other private PO Box), as the delivery address for Removal Orders.
Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Inventory cannot be shipped outside of the 50 United States or to PO, APO, FPO, or DPO boxes.
To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.
You can find all of the specific details pertaining to the Removals policy on this page in Seller Central:
Kindly understand that a proper appeal to restore your permissions requires the elements below: Step 1: Determine and acknowledge why this block should be removed. Step 2: Evaluate your selling practices and give a reason why this activity occurred. Step 3: Create a Plan Of Action ensuring that the issue will not be repeated moving forward. Step 4: Respond with these details as soon as possible. Understanding that this may impact your business, we urgently request that this situation be addressed. Should you have any questions about this policy, please reply to this email or call into Seller Support and reference this message. If we determine that you continue to violate this policy, you could lose your ability to create removal orders. We will keep this case open for 3 calendar days awaiting your response. Thank you for selling with Amazon,
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8 个回复
ams
赞同来自: cristinalau 、 樱桃大丸子 、 DDDcoo 、 羊城的小蚂蚁 、 rainco
申诉要点：
1、承认自己错误，错误地用移除的方式把不可售库存发给客户，我们之前没有认真看规则，不知道这是不对的。我们现在已经认真学习了移除的规则，我们会改正。
2、列出具体的行动计划：
定期学习亚马逊的规则，遵守亚马逊的规则；
我们绝不会再使用移除的方式给客户发货等等。
我们只会用移除的方式批量将不可售库存，滞销库存等发到我们的海外仓，可以列一两个常用的海外仓地址。
如果我们需要给客户发产品，会使用多渠道的方式，而不是移除的方式。
3、拍一下亚马逊的马屁，说很荣幸可以在亚马逊上面服务那么多消费者，移除订单的这个服务真的很好，可以及时帮我们处理不可售、滞销库存，帮我们节省了很多仓储费等等等等，我们真的很希望可以再次使用这个服务。
差不多就这些了，态度诚恳点，有礼貌一点，这个基本问题不大的。停用过移除功能之后，就不要再用这个方式去发货了，再犯有可能会停用FBA，慎重。