社区 发现 Amazon 产品安全问题下架，要求提供ISO1702...
产品安全问题下架，要求提供ISO17025报告来申诉-“Product Safety Concern”-不知道提供哪种报告及多久才会处理完重上架？
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AI 摘要
本文适合遇到产品安全调查、被平台下架通知的卖家查阅，以明确需提交的报告与追踪流程。
核心主题是：收到产品安全调查和下架通知后，卖家需按要求提交测试数据、问卷、图片与手册，并与实验室确认适用标准以申诉。
1.
合规材料与数据：
提交所有相关安全测试数据和认证，包含与事件相关的测试；MSDS 不足，参照附带的 Product Compliance Guidelines，完成安全问卷与厂家信息对接。2.
标准与实验室对接：
如对适用标准有疑问，直接咨询实验室并让其确定适用范围与测试项目。3.
问卷与厂家协作：
完成 Product Safety Questionnaire，向产品厂家索取你可能未掌握的细节以确保报告完整。4.
图片与文档提交：
提供前后、配件、包装图片，包含型号/序列号、合规标志、警示标签与使用说明书副本。5.
下架与申诉流程：
平台下架通知后，首次下架通常不罚，若需申诉，向 Seller Support 提交 ISO 17025 实验室出具的测试文档，确保非仅部件证据。6.
跟进与催促策略：
若长时间未获回复，记录往来并按规定时间向 Seller Support 跟进，必要时重复提交证据与沟通记录。
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AI 摘要
突然收到一封这样的邮件之后，产品变狗。意思是产品安全部门检查到客人投诉或差评的内容后要求提供产品安全报告和产品改善计划书，相片等等。
Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
2. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
3. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
4. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
Please note:
While we investigate, product will remain unavailable for purchase from our website.
同时第二封信就来了，没有说很具体要实验室报告要做哪些项目，只说要问实险室，等他们来决定。
Dear Seller,
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
You should not ship any pending customer orders for this product yourself.
If you would like to appeal this decision, please submit testing documentation from an ISO 17025 certified laboratory to the appropriate standard to Seller Support. Consult with the certified laboratory to determine the appropriate standard for the product as a whole. We cannot accept documentation for just the component parts.
我的问题是：
1。我想问大家有没有遇到过这情况，看我的邮件来说，要提交什么报告，报告里要显示什么内容。
2。如果按要求提交亚马逊要求的报告后，是不是会解封并上架的？这时间会是多长？如果亚马逊不回复应该怎么催？（我已回复了第一封邮件，但等了9天都没回复的）
Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
2. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
3. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
4. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
Please note:
While we investigate, product will remain unavailable for purchase from our website.
同时第二封信就来了，没有说很具体要实验室报告要做哪些项目，只说要问实险室，等他们来决定。
Dear Seller,
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
You should not ship any pending customer orders for this product yourself.
If you would like to appeal this decision, please submit testing documentation from an ISO 17025 certified laboratory to the appropriate standard to Seller Support. Consult with the certified laboratory to determine the appropriate standard for the product as a whole. We cannot accept documentation for just the component parts.
我的问题是：
1。我想问大家有没有遇到过这情况，看我的邮件来说，要提交什么报告，报告里要显示什么内容。
2。如果按要求提交亚马逊要求的报告后，是不是会解封并上架的？这时间会是多长？如果亚马逊不回复应该怎么催？（我已回复了第一封邮件，但等了9天都没回复的）
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