所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

因为FBA配送导致的差评总共有几种方法可以申诉?概率和时间大概是多少?

发帖22次 被置顶1次 被推荐0次 质量分1星 回帖互动761次 历史交流热度12.42% 历史交流深度0%
首先这条评论是很明显的指明了产品很好但是未在指定日期前送达而给的差评。
已在卖家支持Product Reviews栏目提交英文case,第二天就显示已转发,但是过去一月有余依然没有更新和回复。
前台review下的Report abuse暂时只用自己的买家账户点了,准备其他办法行不通再找服务商点。
请问case这个回复和执行时间是否正常?删除review的几率大不大?是否还有别的方法可以删除这条差评?希望有经验的朋友来回答下,谢谢。
已邀请:
亲,
非常能理解您的心情。根据亚马逊客人留评规则。
The following are types of reviews that we don't allow and will remove:

A review by someone who has a direct or indirect financial interest in the product.
A review by someone perceived to have a close personal relationship with the product's owner, author, or artist.
A review by the product manufacturer, posing as an unbiased shopper.
Multiple negative reviews for the same product from one customer.
A review in exchange for monetary reward.
A review of a game in exchange for bonus in-game credits.
A negative review from a seller on a competitor's product.
A positive review from an artist on a peer's album in exchange for receiving a positive review from them.
 
经您描述,该review符合亚马逊留评规则。尽管包含了因FBA配送问题:
 
这边建议您,多提交几次英文case(由于人员缺乏,非常抱歉未能及时审核处理您的诉求。)
 
这边您还可以建议您联系下姐夫(虽然最近他比较忙),但是我们有很好的助理有可能帮助你督促跟进。
 
感谢您使用亚马逊进行销售。
 
--今天是个Cos-亚马逊客服~

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