社区 发现 Amazon 新店铺收到回款延迟邮件:Your Ama...
新店铺收到回款延迟邮件:Your Amazon Seller account payments are delayed，本周突然收到这封邮件，订单的保留期将为交货日期后 14 天， 这个正常吗？
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AI 摘要
新开美国站的亚马逊卖家及账号运营人员，关注保留期政策与账户健康。
本文聚焦新开美国站卖家在账户评估下的销售款项保留期变更及自查要点。
1.
保留期机制：
从交货日算起14天的保留期，新店也可能适用，示例：若1月1日发货，1月4日送达，款项将于1月19日结算。2.
影响因素：
保留期由账户风险评估与历史表现决定，信用卡成功率与A-to-z索赔等因素会改变时长。3.
操作要点：
继续发货并仅列出能按期发货的商品以降低风险。4.
查看与沟通：
通过绩效仪表板查看账户表现，必要时联系卖家绩效团队。5.
变更与通知：
若风险改善，系统可能降回7天保留期并会通知。6.
合规与风险管理：
遵守销售政策与行为准则，降低下架与索赔带来的负面影响。
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AI 摘要
美国站新店铺，才上线1个月，有订单销售记录，没有差评 没有a2z 没有负面反馈，本周突然收到这封邮件，订单的保留期将为交货日期后 14 天， 这个正常吗？
Dear Seller,
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date.
For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.
Please continue to ship your orders and only list items that you can ship by the expected ship date.
You can learn more about payment policies (https://sellercentral.amazon.c ... Den-US)
Why is this happening?
Your reserve period is determined based on an assessment of your overall risk and historical performance.
Our policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.com/gp/help/G1801.
How can I move back to a 7-day reserve period?
Factors that influence your reserve period include credit card charge success rates and A-to-z Guarantee claims, as well as other risk factors. We may move your account back to a 7-day reserve period based on changes in these risk factors. This will not require any action from you. We will notify you if you are reverted back to a 7-day reserve period.
Our policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.com/gp/help/G1801.
We're here to help.
If you have questions about this action, please contact us at https://sellercentral.amazon.com/cu/contact-us.
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon’s store.
-- iOS App (https://itunes.apple.com/us/ap ... 141485)
-- Android App (https://play.google.com/store/ ... Den_US)
Seller Performance Team
Amazon.com
Dear Seller,
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date.
For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.
Please continue to ship your orders and only list items that you can ship by the expected ship date.
You can learn more about payment policies (https://sellercentral.amazon.c ... Den-US)
Why is this happening?
Your reserve period is determined based on an assessment of your overall risk and historical performance.
Our policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.com/gp/help/G1801.
How can I move back to a 7-day reserve period?
Factors that influence your reserve period include credit card charge success rates and A-to-z Guarantee claims, as well as other risk factors. We may move your account back to a 7-day reserve period based on changes in these risk factors. This will not require any action from you. We will notify you if you are reverted back to a 7-day reserve period.
Our policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.com/gp/help/G1801.
We're here to help.
If you have questions about this action, please contact us at https://sellercentral.amazon.com/cu/contact-us.
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon’s store.
-- iOS App (https://itunes.apple.com/us/ap ... 141485)
-- Android App (https://play.google.com/store/ ... Den_US)
Seller Performance Team
Amazon.com
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