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今日新学到的如何联系亚马逊来删除恶意差评的方法

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 今日新学到的如何联系亚马逊来删除恶意差评的方法:
 
案例大概就是卖家收到了买家的差评,不仅说产品质量差,不值得这个价钱,还提到在TEMU上有更便宜的价格,XX美金。便宜很多。
 
 以下是亚马逊后台的关于卖家方的“不当商品评论”的政策要求,原文
 
Inappropriate product reviews

You can ask for reviews from customers who purchased your products off Amazon. However, note that all the customer reviews policies apply to these reviews as well.

We encourage you to monitor reviews regularly and reach out to customers to resolve product or service issues. However, you cannot ask customers to change or remove their review, even after an issue is resolved. For answers to common questions about customer product reviews, see Answers to questions about product reviews.

The following are examples of prohibited activities. This is not an all-inclusive list.
  • A seller posts a review of their own product or their competitor's product either in their own name or as an unbiased buyer.
  • A seller offers a third party a financial reward, discount, or other compensation in exchange for a review on their product or their competitor’s product. This includes services that sell customer reviews and websites or social media groups with implicit or explicit agreements or expectations that an incentive is contingent on customers leaving a review.
  • A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method).
  • A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers may monitor their reviews).
  • A family member or employee of the seller posts a review of the seller's product or a competitor's product.
  • A seller offers a refund or other compensation to a reviewer in exchange for changing or removing their review.
  • A seller only asks for reviews from buyers who had a positive experience and attempts to divert buyers who had a negative experience to a different feedback mechanism. This includes cases where the customer proactively reaches out to the seller to express satisfaction with their products.
  • A seller creates a variation relationship between products that are not actually related to each other in order to boost a product’s star rating.
  • A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging.
  • A seller manipulates the 'Helpful', 'Not Helpful', or 'Report Abuse' features on any review on his or his competitor’s products.

Note: References to 'seller' here includes all the seller’s employees and third-party partners.
 
以下是亚马逊关于买家的商品评论要求
 
https://assert.wearesellers.com/questions/20230809/ee5e5369bb59e2d316b8c73cb28c9aba.jpg
另外一个学到的是说,可以通过以下路径去开case
https://assert.wearesellers.com/questions/20230809/73f66cf384097894684ab9b87b2caa43.jpg
已邀请:
之前会看每一个留差评的人的profile看一下是不是恶意留差评,然后就会一条条去举报删差评,结果发现好难删,反正我没成功过

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