社区 发现 Amazon 最近产品经常收到1-3星,退款后怎么暗示...
最近产品经常收到1-3星,退款后怎么暗示买家删除或者修改评价
上个月因为让买家update,SHARE 等,收到绩效操纵评价警告信,按理说不应该回了,可是赔了夫人又折兵,七八个买家都是退了款后石沉大海。求大佬赐教,你们是怎么操作的,有什么样的话术分享?
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8 个回复
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We noticed that you left a review on 留差评日期 mentioning that "差评内容简写". We are really sorry for the problem you met and sincerely apologize for any inconvenience caused. 解释客户提到的产品问题出现的原因.
然后礼貌退款,尽可能礼貌一下,就是把我们追女神的那个舔狗劲都拿出来
2.客户回复了,也要跟进,不是给钱就完事的,继续舔!
we have already arranged the shipment to you,附上发货截图,后台显示的送达日期。
if you have any questions, please feel free to contact us, enjoy the rest of your day
3.客户收到货之后的1~2天,最后再来一遍!这里最关键了
We follow up on the shipment of the replacement 产品名称 and find that it has already been delivered. Is everything ok? Are satisfied with our customer service? we would really appreciate it very much if you Improved your shopping experience. (这句话可以有很多方式表达) Below is the product link: Review链接
话说回来,站内不太好删差评,搞到私人邮箱才是正解
至于站外,也是可以有这套流程,能直白很多,成功率也会高很多