社区 发现 Amazon 亚马逊申诉,以前是可以发到绩效团队邮箱的...
亚马逊申诉,以前是可以发到绩效团队邮箱的，现在发绩效团队邮箱总是显示不再接收邮件？
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AI 摘要
本文适合亚马逊卖家，了解账户/Listing下架申诉通道的读者。
本文梳理了在亚马逊遇到账户或Listing被下架时可用的申诉渠道与步骤。
1.
账户解封入口：
通过 Account Health 的“Reactivate your account”按钮及“View appeal”提交申诉信息并按要求提供信息。2.
下架申诉路径：
若因知识产权或上市政策违规被下架，前往 Product Policy Compliance 的相关记录，点击旁边的 Appeal 按钮提交复核。3.
附加信息提交：
在“View appeal”对应记录中选择“Submit additional information”提交所需材料以帮助重新激活。4.
禁用情形与专用邮箱：
若账户按商业条款被禁用且疑似错误，请向 selling-partner-action-review@amazon.com 递交解释及证据。5.
资料与证据要点：
提供顾客退款证据及账户余额等信息以证明你有能力覆盖退款并支持申诉。
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AI 摘要
现在绩效团队不再接收邮件了，有其他渠道或者邮箱吗？
任何邮箱发过去都是拒收的，因为申诉按钮申诉多了都不会回复的了，还有没有其他通道可以找到绩效团队的呢
Hello,
Thank you for submitting your appeal. This email address no longer accepts incoming messages, and emails sent to this alias will not be reviewed by Amazon.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health ( “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to “Received Intellectual Property Complaints” or “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
If your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement and if you believe there has been an error, please submit an explanation to selling-partner-action-review@amazon.com . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.
We're here to help
If you have questions about this action, please contact us at . Additionally, please find general guidance for creating a plan of action at please read our “Selling Policies and Seller Code of Conduct"
Sincerely,
P.S. You received this message because Amazon.com received the following
message:
任何邮箱发过去都是拒收的，因为申诉按钮申诉多了都不会回复的了，还有没有其他通道可以找到绩效团队的呢
Hello,
Thank you for submitting your appeal. This email address no longer accepts incoming messages, and emails sent to this alias will not be reviewed by Amazon.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health ( “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to “Received Intellectual Property Complaints” or “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
If your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement and if you believe there has been an error, please submit an explanation to selling-partner-action-review@amazon.com . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.
We're here to help
If you have questions about this action, please contact us at . Additionally, please find general guidance for creating a plan of action at please read our “Selling Policies and Seller Code of Conduct"
Sincerely,
P.S. You received this message because Amazon.com received the following
message:
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