所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

亚马逊业绩通知说我的bullet points违规,因为在详情页面添加了不正确的信息,成为受限商品,ASIN前台变狗,如何解决?

发帖1次 被置顶0次 被推荐0次 质量分0星 回帖互动22次 历史交流热度13.51% 历史交流深度0%
AI 摘要
收到亚马逊绩效通知邮件,说我店铺有ASIN因为在详情页面添加了不正确的信息,成为受限商品,第一次的时候发了申诉邮件成功申诉回来,没过几天不知道什么原因又突然收到绩效通知说5点有误,然后我已经修改了标题,描述,5点等等给listings-evaluation@amazon.com 发了邮件申诉,这一次没有申诉回来,有没有遇到过这种情况的?怎么成功申诉回来解决?  
求个申诉模板,谢谢。
收到绩效邮件如下:
 
Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: ***********, SKU: *********, Title: "**********************"

Hello, 
These product are restricted under Amazon's PCRP restricted product policy.
We are contacting you because you have added inaccurate information to product detail pages. 
Why did this happen? 
All sellers must not attempt to damage or abuse another Seller, their listings or ratings.
We’re here to help. 
To learn more about this policy, search for “Selling Policies and Seller Code of Conduct”, “Prohibited Seller Activities and Actions,” and "Product detail page rules" in Seller Central Help. 
Here are examples of your listings that do not follow this policy: 
------------------------------------- 
Detail Pages Needing Correction 
------------------------------------- 
ASIN: 
Attribute Needing Correction: Bullet Points
Please modify all of your product detail pages to ensure they do not violate Amazon listing policies. 
To edit your ASINs: 
1. In the Inventory section of Seller Central, select Manage Inventory. 
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory. 
3. Edit the inactive ASIN by updating the current page. 
4. Save, then email listings-evaluation@amazon.com with a description of what you have fixed on the product detail page. 
Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN. 

Have your listings been removed in error? 
If you believe there has been an error, please tell us why. Your explanation should include the following information: 
-- The reason the listing does not violate our Product Detail Page policies. 

What happens if I do not provide the requested information? 
If we do not receive the requested information, your listings will remain inactive. 
 
 
被限后就修改了5点确保不会再违规,也联系客服了,客服让我们发listings-evaluation@amazon.com 申诉,但是发到这个邮件申诉回复永远是Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report based on the information you provided.

If you believe a policy violation has occurred, please resubmit your complaint with the following information:
-- The ASIN(s) of the product(s) or Order ID.
-- A link to the product detail page.
-- The marketplace.
-- The seller you are reporting, if applicable.
-- Describe the specific concern that you have with the listing or the product detail page. For example, a seller added incorrect variations to game product reviews, or the product is being sold as new, but it is used.

Sincerely,
已邀请:
要回复问题和查看所有回复请先登录注册
部分类型的问题,需达到一定级别/身份后才能查看所有回复

加入卖家社群
关注公众号
加入线下社群

亚马逊全球开店

亚马逊全球开店
广告 ×
10s