社区 发现 Amazon 9月9号绩效通知，我们的产品因商品安全问...
9月9号绩效通知，我们的产品因商品安全问题被下架，并被告知不接受任何用于申请恢复的文件，怎么办呢？
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AI 摘要
本文适合亚马逊美国站卖家及合规团队查阅。
本文聚焦亚马逊美国站因安全问题下架的原因与解决路径。
1.
下架原因与影响：
相关产品因被识别为不符合安全标准而下架，影响所有现有清单及 FBA 库存。2.
禁止提交复审材料：
Amazon 明确表示不接受用于重新上架的任何文件。3.
订单与库存处理：
所有待发订单将自动取消，首次下架不作处罚，产品不可重新上架。4.
FBA 库存移除时限：
你有 30 天从通知日起移除受影响的库存在履行中心，逾期将由你自行处置。5.
移除流程与资源：
通过 Seller Central 提交移除订单，参见相关帮助页面。6.
分类错误与支持：
若产品被错误分类，请按产品安全指引与帮助页联系 Seller Support。
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AI 摘要
亚马逊美国站，我们的产品是手电筒，内含扁平非规则锂电池。
网上看见有人说是带锂电池的产品在会员日前扫号，目前凡是被告知不接受任何用于申请恢复的文件的卖家的链接，没有见过救回来的，请问怎么办呢？
绩效通知如下：
[ACTION REQUIRED] Product listings removed due to safety concerns
Hello,
Your product listings identified at the bottom of this email have been removed from Amazon due to safety concerns. This affects all current listings and any FBA inventory – review the affected ASINs and take immediate action for any FBA inventory.
Why is this happening?
These products have been identified as having reported safety concerns that do not meet Amazon's requirements for sale. All products sold on Amazon must comply with applicable safety standards and regulations to protect customer safety.
Our thorough investigation has confirmed this issue. We do not accept any documents for applying for reinstatement purpose.
What happens to impacted orders and inventory?
For All Orders and Listings:
- All pending customer orders for these products will be cancelled automatically
- You will not be penalized for the first-time cancellation of these listings
- These products cannot be relisted – we prohibit re-listing products once you are informed that sales are not permitted
For FBA Inventory:
- You have 30 days from this notice to remove your impacted inventory from our fulfillment centers
- Any inventory remaining after 30 days will be disposed of at your expense
- Create a removal order through Seller Central using these resources:
- Remove Inventory: https://sellercentral.amazon.c ... 80650
- Fix Stranded Inventory: https://sellercentral.amazon.c ... tory/
What if my products were incorrectly categorized?
If you believe your products were incorrectly identified as having safety concerns, please follow the instructions in the Product Safety listing restriction help page: https://sellercentral.amazon.c ... 259LC
If you have questions about this notice, please contact Seller Support: https://sellercentral.amazon.com/cu/contact-us
We appreciate your attention on this important matter.
Regards,
Amazon.com Product Safety
网上看见有人说是带锂电池的产品在会员日前扫号，目前凡是被告知不接受任何用于申请恢复的文件的卖家的链接，没有见过救回来的，请问怎么办呢？
绩效通知如下：
[ACTION REQUIRED] Product listings removed due to safety concerns
Hello,
Your product listings identified at the bottom of this email have been removed from Amazon due to safety concerns. This affects all current listings and any FBA inventory – review the affected ASINs and take immediate action for any FBA inventory.
Why is this happening?
These products have been identified as having reported safety concerns that do not meet Amazon's requirements for sale. All products sold on Amazon must comply with applicable safety standards and regulations to protect customer safety.
Our thorough investigation has confirmed this issue. We do not accept any documents for applying for reinstatement purpose.
What happens to impacted orders and inventory?
For All Orders and Listings:
- All pending customer orders for these products will be cancelled automatically
- You will not be penalized for the first-time cancellation of these listings
- These products cannot be relisted – we prohibit re-listing products once you are informed that sales are not permitted
For FBA Inventory:
- You have 30 days from this notice to remove your impacted inventory from our fulfillment centers
- Any inventory remaining after 30 days will be disposed of at your expense
- Create a removal order through Seller Central using these resources:
- Remove Inventory: https://sellercentral.amazon.c ... 80650
- Fix Stranded Inventory: https://sellercentral.amazon.c ... tory/
What if my products were incorrectly categorized?
If you believe your products were incorrectly identified as having safety concerns, please follow the instructions in the Product Safety listing restriction help page: https://sellercentral.amazon.c ... 259LC
If you have questions about this notice, please contact Seller Support: https://sellercentral.amazon.com/cu/contact-us
We appreciate your attention on this important matter.
Regards,
Amazon.com Product Safety
倒计时：
9 个回复
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赞同来自:
1）如果你已经恢复了，那么这个事情就解决了，问题不存在。
2）如果你没有恢复，链接可以不用，可以申诉保链接，承认也可以，比较简单。
3）如果你需要保链接，且链接没有回来。如果可以，个人建议先去删除带有锂电池的相关敏感词，因为像这种误判性的基本都能申诉（像今年批量扫的锂电池，后面也有很多申诉回来了）。看亚马逊邮件，其实也有说明这点的：If you believe your products were incorrectly identified as having safety concerns, please follow the instructions in the Product Safety listing restriction help page: https://sellercentral.amazon.com/help/hub/reference/external/GRLKLZ6WQ9R259LC
我们前段时间也遇到了很多的的食品安全绩效，商品安全的绩效，我们目前已经陆续申诉回来一些链接了。因为触发绩效没有具体明细的原因，所以需要先找客服和账户状况专员根据产品确认问题才好去申诉。（比如某个产品说我们不安全，我们就往证明我们产品是安全的角度切入，功能上，款式上证明）。
基于误判的处理思路，下面是我们常用的方法，屡试不爽，楼主可以参考下：
一般就是类目或者敏感词的问题，先找客服排查下是否有相关敏感词，是否属于亚马逊禁售的类目。如果是误判的，申诉的思路可以分为两个方向：
1、证明你是什么产品：产品包装六面图，采购发票，产品说明书，商品描述，产品视频，证书，竞品的asin等等
2、证明你不是什么产品：你为什么不能是XXX的产品呢？指明先前是同事误操作上错敏感词，现在已经删除（提供删除前后的文案对比图）。还有从成分，材料等方面佐证。