基本上你这两个方法就够了，两个方法可以同时进行，发关怀邮件顺便邀评的方法如下：
邀评文案里面一定不能出现Review/Comment/Positive/Rewrite这种明显带有邀评性质的单词，但是也要带有引导邀评的倾向，否则会被客户视为纯粹毫无所求的关怀邮件。一般回复你的客户都是对产品有点不满意的，你可以主动提出解决问题的方案(退款Refund/重新寄一个Replacement)，解决问题后，再委婉的请客户给个评论/修改差评变成好评。
 
1. 首封关怀邮件文案可以是这样的： 
模板a：
Hello, 
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was 
delivered a few days ago. I have a question for you : What do you think about our product ?

As you know, Amazon and the community rely on people like yourself for opinions on 
products so that others can also be informed about what they are buying. A little of your time 
and a few brief words goes a long way. 

Also, if there was anything wrong with your order, don't forget to let us know. 
 
模板b：
Dear customer,
Thank you for purchasing our product ! We hope you are happy about our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.

If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.

Thank you again for your support!
Wishing you a pleasant shopping experience!
 
2. 当客户回复说产品确实有点问题时，你可以主动提出退款/重寄，使用类似这样的文案：Sorry about that. Would you like a replacement or a refund ?  I'm always here very happy to help you. 
 
3. 等客户收到退款/重寄产品后，再引导他给你评论，使用类似这样的文案：
Could you kindly tell me your thoughts regarding our product ? 
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
 
针对已经给出差评的客户，可以在给他退款/重寄后，委婉地提出修改差评：
模板a :
Hi,_ We have(你完成的补偿措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your shopping experience ? It would give other customers some much-needed peace of mind. 
Sincerely, XXX
模板b :
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it ! Could you please do us a favor to update your shopping experience if you are satisfied with our after-sale service ? 

基本上你这两个方法就够了，两个方法可以同时进行，发关怀邮件顺便邀评的方法如下：
邀评文案里面一定不能出现Review/Comment/Positive/Rewrite这种明显带有邀评性质的单词，但是也要带有引导邀评的倾向，否则会被客户视为纯粹毫无所求的关怀邮件。一般回复你的客户都是对产品有点不满意的，你可以主动提出解决问题的方案(退款Refund/重新寄一个Replacement)，解决问题后，再委婉的请客户给个评论/修改差评变成好评。
 
1. 首封关怀邮件文案可以是这样的： 
模板a：
Hello, 
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was 
delivered a few days ago. I have a question for you : What do you think about our product ?

As you know, Amazon and the community rely on people like yourself for opinions on 
products so that others can also be informed about what they are buying. A little of your time 
and a few brief words goes a long way. 

Also, if there was anything wrong with your order, don't forget to let us know. 
 
模板b：
Dear customer,
Thank you for purchasing our product ! We hope you are happy about our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.

If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.

Thank you again for your support!
Wishing you a pleasant shopping experience!
 
2. 当客户回复说产品确实有点问题时，你可以主动提出退款/重寄，使用类似这样的文案：Sorry about that. Would you like a replacement or a refund ?  I'm always here very happy to help you. 
 
3. 等客户收到退款/重寄产品后，再引导他给你评论，使用类似这样的文案：
Could you kindly tell me your thoughts regarding our product ? 
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
 
针对已经给出差评的客户，可以在给他退款/重寄后，委婉地提出修改差评：
模板a :
Hi,_ We have(你完成的补偿措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your shopping experience ? It would give other customers some much-needed peace of mind. 
Sincerely, XXX
模板b :
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it ! Could you please do us a favor to update your shopping experience if you are satisfied with our after-sale service ?