社区 发现 Amazon 2024.6.19 有做饰品的朋友产品被...
2024.6.19 有做饰品的朋友产品被扫成儿童的吗?都是成人的饰品,突然要求提供资料!申诉一次直接被全拒......
又一批ASIN被判儿童,我提交了申诉,标题把成人字样标红,并附上了图片,说明图片模特都是成人,而且不适用12岁以下儿童,7/27申诉过了
---------------------------------------------------------------------
申诉一次直接被全拒,刚建的listing也要求提供资料。
节点都是成人的,图片 A+也都是成人的,没有涉及儿童。
紧急更新--------2024/6/20 23:38
白天开启了英文case,我对错误判定提出疑问,以下是亚马逊回应邮件的原文:
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed, and we’ll close your case.
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
From your e-mail, we do understand that ASINs: XXXXXXXXX is Adult jewellery but incorrectly categorized as children's jewellery and Amazon is asking to provide information that the products are not children's jewellery.
For more clarification regarding your concern, provide the screenshot of the mail you received from Amazon by asking to provide information.
--------------------------------------------------------------------------------------------------
亚马逊承认是错误判定,并要求提供邮件,我已经提供了邮件原文,并提供了所有被判定的ASIN(数量持续增加),等待亚马逊后续操作。
大家暂时不需要做CPC认证,官方承认是误判,开启英文CASE说明情况,待回复后我再更新。
------------------------------------------------------------------------------------------
2024/6/21
目前已经有一些ASIN恢复了
29 个回复
小唐努力奋斗 - 亚马逊跨境~
赞同来自: 晴空月儿明 、 Thomas186 、 bcs 、 六边形战士0208 、 微眠之风An