所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

法国的产品全部被关停了,申诉需要写行动计划,但是实在想不通有哪里违规行为,问账号经理也没有消息,有遇到过相似问题的小伙伴们吗,应该如何申诉呢

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今天早上被封的,封掉了法国站,来了一封绩效信,写的是违反了卖家行为准则,现在法国的产品全部被关停了
申诉需要写行动计划,但是我们实在想不通有哪里违规行为,问账号经理也没有消息
有遇到过相似问题的小伙伴们吗,应该如何申诉呢
求助
以下是绩效信内容
Hello, 
 
Your account has been closed due to violations of our Seller Policies and Seller Code of Conduct. I have provided our Seller Code of Conduct below for reference: 
 
Seller code of conduct 
Amazon enables you to reach hundreds of millions of customers. We strive to ensure a fair and trustworthy buyer and seller experience. At Amazon, we expect you to adhere to the code of conduct principles outlined below. Violation of the code of conduct principles may result in the loss of your selling privileges and removal from Amazon Marketplace. 
Seller Code of Conduct Principles: 
•             Adhere to all applicable laws and abide by all Amazon policies. 
•             Maintain current account information. 
•             Never misrepresent yourself. 
•             Always act in a manner that ensures a trustworthy experience for Amazon customers. 
•             Never list products that may cause harm to Amazon customers. 
•             Never engage in any misleading, inappropriate or offensive behavior. This applies to all your activities, including but not limited to:  
o             Information provided on your account 
o             Information provided in listings, content or images 
o             Communication between you and Amazon or you and our customers 
•             Act fairly at all times. Unfair behavior includes but is not limited to the following:  
o             Behavior that could be deemed as manipulation or "gaming" of any part of the buying or selling experience 
o             Actions that could be perceived as manipulating customer reviews, including by directly or indirectly contributing false, misleading or inauthentic content 
o             Activities that could be perceived as attempting to manipulate Amazon's search results or sales rankings 
o             Actions that intentionally damage another seller, their listings or their ratings 
o             Actions that intentionally damage another seller, their listings or their ratings 
We will not be providing further information related to this decision. 
Cordialement,
Équipe de performance du vendeur
Amazon.fr
http://www.amazon.fr
 
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许同学 - 愿孤独的人都会唱歌,愿漂泊的人都有酒喝。

赞同来自: 愿知世故却不世故

1. 之前有遇到,产品被下架,申述一次,亚马逊会回邮件说不通过,然后告诉我们原因,但是这样会浪费一次申诉机会;
2. 还有就是检查最近的review,客户反馈,邮件,和自己的操作有没违规;
3. 找服务商或者招商经理查原因,再去申诉。

许同学 - 愿孤独的人都会唱歌,愿漂泊的人都有酒喝。

赞同来自: 愿知世故却不世故

1. 之前有遇到,产品被下架,申述一次,亚马逊会回邮件说不通过,然后告诉我们原因,但是这样会浪费一次申诉机会;
2. 还有就是检查最近的review,客户反馈,邮件,和自己的操作有没违规;
3. 找服务商或者招商经理查原因,再去申诉。
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