2.开英文Case请求帮助路径: 品牌管理——联系品牌支持——英文——update your brand profile——Fix issues related to user roles.
一般客服回复的第一封邮件,都会说你是品牌所有者可以自己删除,这个时候不要放弃,继续回复case。
你可以回复case说,即使我已经删除了,我的管理后台也找不到了,但是其他亚马逊团队仍然说这个账户有授权,请求彻底删除,发完这个邮件后,亚马逊大概率就会帮你处理了。
Request to completely remove the brand authorization of account XXX (邮箱) . We no longer have a cooperative relationship. We need to cancel the authorization of any section, including Brand store, Brand Benefit Eligibility. I hope that the account XXX (邮箱)will no longer display any information related to the brand 品牌, lease help me delete it, Thank you.
Although we have deleted XXX () in brand management, other Amazon teams have informed that XXX (邮箱) still has our authorization, so we opened a case to seek your help, and now it is no longer available on my brand management page Found this user, but this user does still have our brand authority, please delete it.
6 个回复
匿名用户
赞同来自: 什么什么什么
1.查询授权店铺和被授权店铺各板块的品牌状况
检查几个位置:
品牌权益资格
品牌旗舰店
用户权益
可获得的销售权益
这几个板块完全对应才是没有问题的 (如果之前授权了多品牌的情况下,更需要检查这几项)即使早期在授权店铺移除了被授权店铺的权利所有者和管理员的权限,也还可能会存在这样的情况: 品牌权益和旗舰店有该品牌
2.开英文Case请求帮助路径: 品牌管理——联系品牌支持——英文——update your brand profile——Fix issues related to user roles.
一般客服回复的第一封邮件,都会说你是品牌所有者可以自己删除,这个时候不要放弃,继续回复case。
你可以回复case说,即使我已经删除了,我的管理后台也找不到了,但是其他亚马逊团队仍然说这个账户有授权,请求彻底删除,发完这个邮件后,亚马逊大概率就会帮你处理了。
3.不同店铺的情况
有另外一个店铺,你一开case,授权店铺的可获得的销售权益那里,就出现了被授权的店铺账号,当你自己点击完删除后,被授权店铺也是所有的界面都没有了这个品牌,这种操作也是可行的。所以一定要确认可获得的销售权益那里,是否已经删除了被授权店铺,如果删除了还是有,那就用开case的办法。注意: 一定要用授权店铺也就是备案店铺去开英文case。
4.话术模板
Request to completely remove the brand authorization of account XXX (邮箱) . We no longer have a cooperative relationship. We need to cancel the authorization of any section, including Brand store, Brand Benefit Eligibility. I hope that the account XXX (邮箱)will no longer display any information related to the brand 品牌, lease help me delete it, Thank you.
Although we have deleted XXX () in brand management, other Amazon teams have informed that XXX (邮箱) still has our authorization, so we opened a case to seek your help, and now it is no longer available on my brand management page Found this user, but this user does still have our brand authority, please delete it.