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亚马逊买家账户被关,导致卖家账户登陆不进去,前台正常显示产品。我们开通了北美欧洲站,但目前只做了美国站,欧洲站是没有任何运营的,也没用过买家账户,不知道为什么突然被关闭了

发帖9次 被置顶2次 被推荐0次 质量分0星 回帖互动121次 历史交流热度10.24% 历史交流深度0%
亚马逊美国站登陆显示"Account Closed Your account has been closed for misuse of Amazon's services. We have sent you an email with additional information."查了资料,是买家账户被关了。

https://assert.wearesellers.com/questions/20230621/f3ae9bb54fa1e05cccbc316fbbd068a4.png
 
登陆买家账户也是一样的报错。也没有收到亚马逊发的邮件。
 
打电话联系了美国客服,邮件回复如下:

The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.co.uk. Amazon.co.uk found that the rate at which were occurring on your account was extraordinary and could not continue. This determination means that you will no longer be able to order from any Amazon site. While this activity is not directly related to your Amazon.com account, we cannot allow you to remain an Amazon.com customer when a partner site has taken this action.
Account Specialist 
Amazon.com 
www.amazon.com

看邮件是英国的买家账户被关,导致美国的买家账户也被关闭了。
请问这种情况怎么快速恢复买家账户?

备注:
1. 我们开通了北美欧洲站,但目前只做了美国站,欧洲站是没有任何运营的,也没用过买家账户,不知道为什么突然被关闭了
2. 在论坛看到其他人的基本都是账户被锁(account locked),登陆的时候有地方申诉,可以提交信用卡相关资料去解封。我们的是被关闭(closed),我们现在没有地方进行申诉。
3. 给address-verification@amazon.comaddress-verification@amazon.co.uk发了email也是自动回复,没有后续
已邀请:
匿名用户

匿名用户

赞同来自:

https://sellercentral.amazon.c ... ct-us 这个连接无法登录卖家账号的,可以用。(用你对应的主邮箱)
 
如果是买家号的问题,一般找前台客服帮忙修改可以解决:https://www.amazon.com/hz/contact-us/foresight/hubgateway-csp
 
这个问题就得多种途径都试试,这样回复率才高。
匿名用户

匿名用户

赞同来自:

https://sellercentral.amazon.c ... ct-us 这个连接无法登录卖家账号的,可以用。(用你对应的主邮箱)
 
如果是买家号的问题,一般找前台客服帮忙修改可以解决:https://www.amazon.com/hz/contact-us/foresight/hubgateway-csp
 
这个问题就得多种途径都试试,这样回复率才高。

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