所在分类:  Amazon 所属圈子: Amazon Amazon销售和运营

站内信跟客人说对售后服务满意的话能不能update your opinion,这样有封店的风险吗

发帖7次 被置顶1次 被推荐1次 质量分0星 回帖互动179次 历史交流热度47.37% 历史交流深度0%
 具体是这样,这个客人给产品留了差评,我在品牌的customer reviews上找到客人差评然后说给full refund,别人回复了,就说要全额退款,然后我就这样说
Hi, sorry for the inconvenience that caused this situation, we would like to offer you a full refund as our product does not meet your need. We are also sorry that our products did not bring you a pleasant shopping experience, so we will give you a full refund immediately. Do you want to refund directly via Amazon?
然后对面回了个
Yes
然后我这边回复
Hi, full refund is on the way, sorry for the bad shopping experience, but if you are satisfied with our customer services, would you mind updating your opinion?
然后又回了个我给他全额退款的截图
 
然后发完消息了,我才反应过来这样好像是操纵评论了,但是我的本意是如果他觉得售后服务不错的话可以说下我们服务不错这样,
 
我现在想问的是,这样被亚马逊封店的风险高吗,我给两个客人都这样回复了。
 
(这个店在21年年初和22年年初都有过因为S单而被警告的绩效,没封店也没下过链接,POA也没写过)
已邀请:
一般这也写一次没事的,你不要杞人忧天哦,先看看晚上吃什么吧
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