社区 发现 Amazon 求解决方案: 货件接收正常却收到了违规通...
求解决方案: 货件接收正常却收到了违规通知---Missing from Inbound driven by Unsellable substitute
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AI 摘要
本文适合正在处理亚马逊FBA入库违规、需提交POA以避免账户封停的卖家及客服人员参考。
本文聚焦亚马逊FBA入库异常导致的违规申诉与应对流程，提供POA撰写要点与证据整理思路。
1.
根本原因分析：
定义并澄清“Missing from Inbound driven by Unsellable substitute”的具体原因及与FBA政策的对应点，排查近三月的出货记录。2.
证据与资料准备：
整理并汇总原始凭证、发票、装运单（BOL）等支持材料，确保可追溯并可用于ASIN的FBA补偿申诉。3.
POA撰写要点：
按模板撰写POA，清晰分列根因、纠错措施、预防步骤及原始文件，确保逻辑自洽。4.
入库流程纠错：
改进入库环节的清单与ASIN匹配核对，避免收货部分与条码不符，必要时对供应商进行沟通与纠正。5.
对外沟通策略：
主动回复违规邮件，提供POA并把问题提交给 sellercredit-appeals@amazon.com，留存沟通记录。6.
合规与风险控制：
持续对照FBA报销政策，建立内控清单，防止类似问题再次发生。
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AI 摘要
各位亚马逊同仁们，最近收到亚马逊后台的绩效通知，正在接收的货件违反政策，当时货件接收的差不多了，目前货件已经closed，数量差异仅1个。
和亚马逊咨询后，说收到了货件外的产品，Missing from Inbound driven by Unsellable substitute (received part of filters instead of asins in the shipment xxxx )，整个整无语了。
我们排查了近3个月的货件，都没有什么特别大的问题，及时少量没有收齐，也没有进行过开查。
有没有处理过相同问题的，请提供给我们一些解决问题的思路，万分感谢
亚马逊原文:
Thank you for your email in response to our policy violation mail sent to you regarding Missing from Inbound driven by Unsellable substitute (received part of filters instead of asins in the shipment xxxx ) . We have reviewed the information you provided to us.
We’re here to help
If you have questions about this policy or the information requested above, please contact sellercredit-appeals@amazon.com
What can I do to avoid account deactivation?
Please ensure that you no longer violate the FBA reimbursement policy. Please send documentation and submit a plan of action to demonstrate the validity of your FBA reimbursement claims for the ASINs
Plan of Action (POA)
What should I include in Plan of Action (POA)?
The POA should explain what happened:
-- The root cause(s) for these Unsellable substitute.
-- The action you have taken to resolve
-- The steps you have taken to prevent in the future.
-- Original supporting documents/invoices/BOLs
和亚马逊咨询后，说收到了货件外的产品，Missing from Inbound driven by Unsellable substitute (received part of filters instead of asins in the shipment xxxx )，整个整无语了。
我们排查了近3个月的货件，都没有什么特别大的问题，及时少量没有收齐，也没有进行过开查。
有没有处理过相同问题的，请提供给我们一些解决问题的思路，万分感谢
亚马逊原文:
Thank you for your email in response to our policy violation mail sent to you regarding Missing from Inbound driven by Unsellable substitute (received part of filters instead of asins in the shipment xxxx ) . We have reviewed the information you provided to us.
We’re here to help
If you have questions about this policy or the information requested above, please contact sellercredit-appeals@amazon.com
What can I do to avoid account deactivation?
Please ensure that you no longer violate the FBA reimbursement policy. Please send documentation and submit a plan of action to demonstrate the validity of your FBA reimbursement claims for the ASINs
Plan of Action (POA)
What should I include in Plan of Action (POA)?
The POA should explain what happened:
-- The root cause(s) for these Unsellable substitute.
-- The action you have taken to resolve
-- The steps you have taken to prevent in the future.
-- Original supporting documents/invoices/BOLs
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