所在分类:  Amazon 所属圈子: 知识产权 Amazon Amazon各类申诉

侵权被投诉后准备联系权利方和解大家都是怎么写邮件的?可以提供思路,经验或者你们的邮件模板呀(英文邮件哈),感谢

发帖13次 被置顶2次 被推荐1次 质量分0星 回帖互动6次 历史交流热度0% 历史交流深度0%
 可以提供思路,经验或者你们的邮件模板呀(英文邮件哈),感谢!
 
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匿名用户

匿名用户

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首先要知道你是什么侵权,自己检查一下listing,是商标的话,就核实是否侵权,删除掉侵权字眼,图片的话就要和他们的图片对比,找出哪张侵权,删掉,再联系对方。态度要友好,抱着和平解决的心态去,可以询问对方愿意以什么样的方式解决这个问题。并且做出保证之后不会再侵权他们家的产品,如果想要快速获得他们的信任的话,可以说我们现在这个产品库存不多,以后我们不卖这个产品,这样他们就比较不容易把你当对手看待,更容易答应撤销投诉。
邮件模板可以参考一下:
Dear xxx:

I am XXXX from Amazon seller of the ASIN : XXXXXXXXXX . We are informed that this asin infringesyour copyright . First we sincerely apologize if we infringed your right . When we received amazon notice , we immediately check and remove the infringing keyword of the listing and we will not sell the product of your copyright . we sincerely hope to solve this in an amicable way . Now our asin have been removed by Amazon because we infringes your copyright . We respect everyone's intellectual property rights, however we hope you can understand that we really do not know this keyword has been registered copyright. If we know , we would not do that . And now Amazon will not recover our asin until you withdraw the complain . We are a seller of good faith , and wehope you can remove your complaint later . We promise we carefully check all our productsbefore selling , and wont make the same mistake again . We are looking forward to your soon reply. Thank you in advance.

Sincerely ,
XXXXXX
XXXX ( 公司或品牌 )
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