社区 发现 Amazon 第一次听说这样的冻结理由---您的账户因...
第一次听说这样的冻结理由---您的账户因无法销售的FBA********* 替代品而导致的入站缺失索赔的亚马逊物流 (FBA) 报销要求高于正常水平，这违反了我们的政策，账户被停用...该怎么办?
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AI 摘要
正在运营亚马逊FBA的卖家，需了解账户风险与申诉流程。
本文聚焦因 FBA 报销异常触发的账户风险与申诉流程，以及整理证据与纠正措施。
1.
问题焦点：
亚马逊指控你在 FBA 报销中存在异常，因 Missing From Inbound 引发的未售出替换品，正在调查并可能导致账户降级。2.
申诉要点：
制定并提交计划行动（POA），包括根本原因、已采取的纠正措施、未来防范措施及原始证据，发送至 sellercredit-appeals@amazon.com。3.
合规要点：
仔细阅读并遵守 Selling Policies、Seller Code of Conduct 与产品真实与质量政策。4.
证据准备：
收集原始支持文件（如 Unsellable Substitutions）以佐证申诉。5.
纠正与预防：
针对欧洲与美国站的 ASIN/UPC 使用区分，避免混用和未售出替换品再次发生。6.
监控与后续：
通过 Performance Dashboard 与账户健康页跟踪进展，及时回应邮件和通知。
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AI 摘要
第一次听说这样的冻结理由，真的很懵，不知道该怎么办。正常创建的货件发新品，没有去索赔。目前货件正在接收中，迟迟未上架完，是亚马逊搞事情不想赔偿吗？
收到亚马逊的邮件通知，如下
Dear ******,
We have found that you have violated a policy, so your account is at risk of being deactivated.
Why did I receive this message?
We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims for Missing From Inbound driven by unsellable substitutes for FBA*********, that violates our policies, so we are looking into this issue.
We’re here to help
If you have questions about this policy or the information above, please contact sellercredit-appeals@amazon.com.
What can I do to avoid account deactivation?
Please ensure that you no longer violate the following policies: Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.c ... e/1801) and Amazon product authenticity and quality (https://sellercentral.amazon.c ... 010130).
You can also view the Amazon Business Solutions Agreement (refer to the section F-3.2 under F-3 ‘Shipping to Amazon’): https://sellercentral.amazon.c ... 1791.
How can I address this policy violation issue?
Please contact us at sellercredit-appeals@amazon.com with a Plan of Action (POA).
A Plan of Action (POA) should include:
• The root cause of the issue which led to unsellable substitutes
• The actions you have taken to resolve the issue
• The steps you have taken to prevent the issue going forward
• Original supporting documents: Unsellable Similar Substitutions
Learn more about our FBA reimbursement policies and Seller Code of Conduct in Seller Central Help:
• FBA Lost and Damaged Inventory Reimbursement Policy: https://sellercentral.amazon.c ... 13130
• Amazon Product Authenticity and Quality Help Page: https://sellercentral.amazon.c ... 10130
• Condition Guidelines: https://sellercentral.amazon.c ... 39950
• Selling Policies and Seller Code of Conduct: https://sellercentral.amazon.c ... /1801
Has this message been sent in error?
If you believe there has been an error, please submit an explanation at sellercredit-appeals@amazon.com. Your explanation should include the following information:
• How your account has not violated the FBA reimbursement policy (https://sellercentral.amazon.c ... 213130)
• Evidence or examples that show that your account complies with the reimbursement policy (https://sellercentral.amazon.c ... 213130)
You can view your account performance at (https://sellercentral.amazon.c ... hboard) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/ap ... 141485) or Android (https://play.google.com/store/ ... l%3Den) device. The Account Help pages shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
此致，
卖家信用团队
Amazon.com
补充：
亚马逊提到的货件编号里面只有一个ASIN，在美国之前并未销售过，是新产品。使用的是欧洲的ASIN（因为是同品牌，UPC豁免填写零件号与欧洲相同导致的，一开始ASIN并没有马上显示图片，然后就创建货件发货了），这是两个完全不同的产品，欧洲是不带电不带磁低客单价的产品，美国有电池算是高客单价的产品，打算接收完成才去换标换ASIN，这会是导致ASIN不可售原因么？
收到亚马逊的邮件通知，如下
Dear ******,
We have found that you have violated a policy, so your account is at risk of being deactivated.
Why did I receive this message?
We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims for Missing From Inbound driven by unsellable substitutes for FBA*********, that violates our policies, so we are looking into this issue.
We’re here to help
If you have questions about this policy or the information above, please contact sellercredit-appeals@amazon.com.
What can I do to avoid account deactivation?
Please ensure that you no longer violate the following policies: Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.c ... e/1801) and Amazon product authenticity and quality (https://sellercentral.amazon.c ... 010130).
You can also view the Amazon Business Solutions Agreement (refer to the section F-3.2 under F-3 ‘Shipping to Amazon’): https://sellercentral.amazon.c ... 1791.
How can I address this policy violation issue?
Please contact us at sellercredit-appeals@amazon.com with a Plan of Action (POA).
A Plan of Action (POA) should include:
• The root cause of the issue which led to unsellable substitutes
• The actions you have taken to resolve the issue
• The steps you have taken to prevent the issue going forward
• Original supporting documents: Unsellable Similar Substitutions
Learn more about our FBA reimbursement policies and Seller Code of Conduct in Seller Central Help:
• FBA Lost and Damaged Inventory Reimbursement Policy: https://sellercentral.amazon.c ... 13130
• Amazon Product Authenticity and Quality Help Page: https://sellercentral.amazon.c ... 10130
• Condition Guidelines: https://sellercentral.amazon.c ... 39950
• Selling Policies and Seller Code of Conduct: https://sellercentral.amazon.c ... /1801
Has this message been sent in error?
If you believe there has been an error, please submit an explanation at sellercredit-appeals@amazon.com. Your explanation should include the following information:
• How your account has not violated the FBA reimbursement policy (https://sellercentral.amazon.c ... 213130)
• Evidence or examples that show that your account complies with the reimbursement policy (https://sellercentral.amazon.c ... 213130)
You can view your account performance at (https://sellercentral.amazon.c ... hboard) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/ap ... 141485) or Android (https://play.google.com/store/ ... l%3Den) device. The Account Help pages shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
此致，
卖家信用团队
Amazon.com
补充：
亚马逊提到的货件编号里面只有一个ASIN，在美国之前并未销售过，是新产品。使用的是欧洲的ASIN（因为是同品牌，UPC豁免填写零件号与欧洲相同导致的，一开始ASIN并没有马上显示图片，然后就创建货件发货了），这是两个完全不同的产品，欧洲是不带电不带磁低客单价的产品，美国有电池算是高客单价的产品，打算接收完成才去换标换ASIN，这会是导致ASIN不可售原因么？
倒计时：
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