社区 发现 Amazon 二次视频认证问题：最近上半年注册的账号，...
二次视频认证问题：最近上半年注册的账号，要么二次视频认证，要么直接扫号挂掉，是什么情况？有大神指点视频是中文客服还是英文，问的什么问题吗？
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AI 摘要
本文适合正在处理亚马逊卖家账号审核与停用问题的商家及运营人员查阅。
本文聚焦亚马逊卖家账号被审核、视频身份验证与停用通知的场景，梳理常见邮件要点与应对路径。
1.
身份与合规流程：
解释为何需要通过视频面试来核实身份与供应链真实性，以及通过 Qualtrics 表单预约面试的流程。2.
面试预约与等待流程：
提交表单后，系统将安排在你偏好时间进行面试，完成后通常在5个工作日内给出结果。3.
后果与时限：
如未按时预约或验证不通过，账户可能进入额外调查，甚至被停用。4.
停用通知与资金处理：
扫号邮件示例显示账户被停用、未完成的订单需发货，90天后可申请资金解冻。5.
查看与联系渠道：
账户健康页面可查看绩效与政策，必要时联系 seller-reactivation-appeals@amazon.com 或 disbursement-appeals@amazon.com 以求解答。6.
行动要点与合规要点：
建议及时提交材料、避免违规行为，关注平台合规要点以降低被停用风险。
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AI 摘要
最近上半年注册的账号，要么二次视频认证，要么直接扫号挂掉，是什么情况？有大神指点视频是中文客服还是英文，问的什么问题吗？
邮件如下二次视频认证：
Dear Seller, Your Amazon seller account is under review. Why is this happening? For your security, we need additional documentation to verify your identity and authenticity of your supply chain. How do I verify my identity? To verify your identity and authenticity of your supply chain, you need to complete virtual identity verification over a video interview. To reserve a time for the interview, fill out the form here: https://syd1.qualtrics.com/jfe/form/.
After we receive your response on this form, we will invite you for the interview on one of your preferred times. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days. What happens if I do not sign-up for virtual identity verification? If you do not schedule an appointment before XXX or if your verification is not successful, your account will be subject to an additional investigation which may result in deactivation of your seller account. We’re here to help If you have questions about this policy or the information requested above, please contact seller-reactivation-appeals@amazon.comSincerely, Seller Perfomance Team Amazon.com
扫号邮件：
Hello, Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account. Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/ap ... mt%3D -- Android App (https://play.google.com/store/ ... Den_US) We may not respond to further emails about this issue.Sincerely, Seller Performance Team Amazon.com
邮件如下二次视频认证：
Dear Seller, Your Amazon seller account is under review. Why is this happening? For your security, we need additional documentation to verify your identity and authenticity of your supply chain. How do I verify my identity? To verify your identity and authenticity of your supply chain, you need to complete virtual identity verification over a video interview. To reserve a time for the interview, fill out the form here: https://syd1.qualtrics.com/jfe/form/.
After we receive your response on this form, we will invite you for the interview on one of your preferred times. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days. What happens if I do not sign-up for virtual identity verification? If you do not schedule an appointment before XXX or if your verification is not successful, your account will be subject to an additional investigation which may result in deactivation of your seller account. We’re here to help If you have questions about this policy or the information requested above, please contact seller-reactivation-appeals@amazon.comSincerely, Seller Perfomance Team Amazon.com
扫号邮件：
Hello, Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account. Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/ap ... mt%3D -- Android App (https://play.google.com/store/ ... Den_US) We may not respond to further emails about this issue.Sincerely, Seller Performance Team Amazon.com
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