社区 发现 Amazon 二次视频认证问题：最近上半年注册的账号，...
二次视频认证问题：最近上半年注册的账号，要么二次视频认证，要么直接扫号挂掉，是什么情况？有大神指点视频是中文客服还是英文，问的什么问题吗？
发帖5次
被置顶0次
被推荐0次
质量分0星
回帖互动91次
历史交流热度17.47%
历史交流深度0%
最近上半年注册的账号，要么二次视频认证，要么直接扫号挂掉，是什么情况？有大神指点视频是中文客服还是英文，问的什么问题吗？
邮件如下二次视频认证：
Dear Seller, Your Amazon seller account is under review. Why is this happening? For your security, we need additional documentation to verify your identity and authenticity of your supply chain. How do I verify my identity? To verify your identity and authenticity of your supply chain, you need to complete virtual identity verification over a video interview. To reserve a time for the interview, fill out the form here: https://syd1.qualtrics.com/jfe/form/.
After we receive your response on this form, we will invite you for the interview on one of your preferred times. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days. What happens if I do not sign-up for virtual identity verification? If you do not schedule an appointment before XXX or if your verification is not successful, your account will be subject to an additional investigation which may result in deactivation of your seller account. We’re here to help If you have questions about this policy or the information requested above, please contact seller-reactivation-appeals@amazon.comSincerely, Seller Perfomance Team Amazon.com
扫号邮件：
Hello, Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account. Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/ap ... mt%3D -- Android App (https://play.google.com/store/ ... Den_US) We may not respond to further emails about this issue.Sincerely, Seller Performance Team Amazon.com
邮件如下二次视频认证：
Dear Seller, Your Amazon seller account is under review. Why is this happening? For your security, we need additional documentation to verify your identity and authenticity of your supply chain. How do I verify my identity? To verify your identity and authenticity of your supply chain, you need to complete virtual identity verification over a video interview. To reserve a time for the interview, fill out the form here: https://syd1.qualtrics.com/jfe/form/.
After we receive your response on this form, we will invite you for the interview on one of your preferred times. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days. What happens if I do not sign-up for virtual identity verification? If you do not schedule an appointment before XXX or if your verification is not successful, your account will be subject to an additional investigation which may result in deactivation of your seller account. We’re here to help If you have questions about this policy or the information requested above, please contact seller-reactivation-appeals@amazon.comSincerely, Seller Perfomance Team Amazon.com
扫号邮件：
Hello, Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account. Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/ap ... mt%3D -- Android App (https://play.google.com/store/ ... Den_US) We may not respond to further emails about this issue.Sincerely, Seller Performance Team Amazon.com
倒计时：
11 个回复
匿名用户
赞同来自: ENDIESEL 、 xuezhi 、 duman112 、 kkkdhc 、 蕾拉Leila 、 亚马逊新鲜韭菜 、 月落星沉入眼底 、 美元收割阿鸡鸡 更多 »
1.账号基本情况
邮箱：
账号名称：
公司名称：
公司地址：
公司注册时间：
账号注册时间：
最后一单下单时间和单号：
第一单下单时间和单号：
账号里冻结了多少钱：
谁运营这个账号：
账号因为什么原因被封的：
可能会要其它站点的注册邮箱：
2.法人相关信息
名称：
法人的身份证号:
法人的地址：
让法人看着摄像头毫不犹豫的回答
不让看着身份证读,最好让法人背一下信息
信用卡持有人名字：
信用卡账单地址：
3.销售主要产品名称信息：
产品名称：
FBA发货还是自发货：
产品发到哪个仓库：
总共发到FBA仓库的数量大概有多少：
供应商信息：（中文或者拼音，可以打字在聊天窗口）
供应商的名字：，从这家采购什么产品
4.法人是否有合伙人，有没有运营：
法人是否参与账号运营或者负责供应链：
5.会问你在哪个地点运营的，比如中国。
6.威皮S的站点问题：比如在中国运营，IP地址是美国或者日本。
流程范例：
1.介绍一下参与视频认证的都是谁：（如果翻译者不是公司的人，可以说翻译者是法人的朋友，说是翻译的话可能会一直追问翻译者的身份、所属公司等）
2.公司名称
3.主要产品是什么
4.FBA发货还是自发货
5.产品发到哪个FBA仓库，发货数量总共大概是多少
6.这个账号还有其它站点吗
7.账号里冻结多少钱
8.谁操作这个账号？名字是什么？
9.法人是否参与账号运营或者负责供应链？
10.供应商的名字是什么？从这家公司采购什么产品？
11.除了亚马逊是否还有其它店铺、网址
12.公司的营业地址在哪里？
13.有几个供应商
14.展示法人身份证正反面（各停留3秒）
15.有护照吗？展示
16.有营业执照吗？展示
17.有银行账单吗？Do you have bank statement？（提供公司对公账号证明，没有的话可以提供收款账号证明，信用卡账单，法人储值卡账单）
18.有发票吗？展示发票
现场可能会让发她说的那些资料到seller-reactivation邮箱（ seller-reactivation-appeals@amazon.com /seller-reactivation@amazon.com）
准备的资料可以都发过去，注意不要发压缩文件，分别上传作为附件，大小注意不要超过10M，如果现场发太慢可能会让视频结束再发。
19.上一次亚马逊给我们打款是什么时间，打款金额是多少.
20. 账号过去一年有哪些policy warning?
21. 账号上一次打款的日期、
22.审核人员可能会自带翻译器，直接输出中文，让法人直接中文回答
23.不让法人看资料，不能照着资料读
24. 问了账号的注册手机号码
25. 有可能全程不让翻译说话，直接让法人中文回答，必须法人自己回答。
待补充资料：
翻译雇佣合同
如果信用卡所有人不是法人，提供信用卡所有人和公司的雇佣合同，财务身份最佳
提供两个运营和公司的雇佣合同。