社区 发现 Amazon 连续收到恶意的版权和商标申诉，产品确实是...
连续收到恶意的版权和商标申诉，产品确实是一样的，但是我们没有在产品上使用他的logo，图片也是，都是自己拍的自己的中性的产品。 对方也没有这个产品的专利，已经查过了。我如何反诉？
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AI 摘要
适合在亚马逊开店、遇到版权/商标投诉的卖家查阅，了解应对思路与上诉要点。
本文聚焦在电商平台遇到版权与商标投诉时的应对路径和改进要点。
1.
侵权类型识别：
识别属于版权还是商标争议，结合证据确定核心诉求点与材料需求。2.
证据与材料整理：
整理自有中性图片、无标识、证据时间线等，形成材料包。3.
平台申诉要点：
按通知提交证据、说明和合规声明，关注时限。4.
权利人沟通策略：
评估授权与撤回风险，避免无授权沟通带来新索赔。5.
账户风险与合规：
持续投诉可能影响账户健康，确保合规。6.
防护与改进措施：
建立内部流程与培训，避免未来纠纷。
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AI 摘要
最近做的一个厨房类的产品接连收到一个美国品牌的投诉，先是图片的版权投诉，然后是产品的商标投诉。
说实话，我们的产品确实是一样的，但是我们没有在产品上使用他的logo，图片也是，都是自己拍的自己的中性的产品。
对方也没有这个产品的专利，已经查过了。
所以怎么应对这种没有什么道理的投诉，反诉回去让他没法再骚扰我？
Hello,
We are contacting you because we received a report of trademark infringement from the rights owner listed below. Sellers on Amazon.com are not allowed to create listings or detail pages that infringe trademark rights.
We removed the content listed at the end of this email. We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below.
Scott Mobley
dmca@grillrescue.com
How do I reactivate my listing?
Please visit the Account Health page in Seller Central (https://sellercentral.amazon.c ... _em_nr) to appeal this listing deactivation. Please click on the "Appeal" link next to the listing in the "Product and Policy Violations" section on the account health page.
If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request.
We consider intellectual property infringements a serious matter, and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
说实话，我们的产品确实是一样的，但是我们没有在产品上使用他的logo，图片也是，都是自己拍的自己的中性的产品。
对方也没有这个产品的专利，已经查过了。
所以怎么应对这种没有什么道理的投诉，反诉回去让他没法再骚扰我？
Hello,
We are contacting you because we received a report of trademark infringement from the rights owner listed below. Sellers on Amazon.com are not allowed to create listings or detail pages that infringe trademark rights.
We removed the content listed at the end of this email. We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below.
Scott Mobley
dmca@grillrescue.com
How do I reactivate my listing?
Please visit the Account Health page in Seller Central (https://sellercentral.amazon.c ... _em_nr) to appeal this listing deactivation. Please click on the "Appeal" link next to the listing in the "Product and Policy Violations" section on the account health page.
If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request.
We consider intellectual property infringements a serious matter, and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
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